Network Engineer

ProInfoNet is an independent IT consulting firm supporting broadband, healthcare connectivity, network infrastructure, and strategic planning needs. The Sales Network Engineer provides advanced technical support for network operations, resolves escalated connectivity issues, supports implementations and network changes, and contributes to customer solution design and technical documentation.

Responsibilities

Provide Tier 2 troubleshooting and escalation support for network, Internet, transport, circuit, and customer connectivity issues

Diagnose routing, switching, VLAN, QoS, bandwidth, and connectivity problems using network configurations, logs, alerts, interface statistics, and performance data

Troubleshoot BGP, OSPF, MPLS, SD-WAN, Ethernet, Internet, VPN, and carrier transport services

Guide NOC staff during complex or service-impacting incidents and coordinate escalations with carriers, vendors, and engineering resources

Support planned network maintenance, upgrades, migrations, customer cutovers, and configuration changes, including post-change validation

Assist with router, switch, firewall, SD-WAN, monitoring, and network-service configurations and deployments

Support implementation planning, testing, proof-of-concept activities, and evaluations of new network technologies

Participate in customer discovery to understand network, bandwidth, resiliency, connectivity, and technical requirements

Review proposed solutions for feasibility, supportability, risks, dependencies, equipment needs, and alignment with network capabilities

Provide technical input for network designs, proposals, statements of work, bills of materials, quotes, and implementation plans

Support customer-facing technical discussions and coordinate the handoff of approved services into implementation and ongoing operations

Maintain network diagrams, configurations, circuit information, troubleshooting guides, implementation records, and technical standards

Identify opportunities to improve or automate network operations, monitoring, implementation, documentation, and service-delivery processes

Participate in post-incident reviews and document root causes, corrective actions, and recommended improvements

Preferred

Experience supporting customer solution design or Sales Engineering activities is preferred

Cisco, networking, or equivalent industry certifications are beneficial but not required

Experience with Cisco, Meraki, Versa, LogicMonitor, or similar platforms is beneficial

Customer Solution Design

Sales Engineering

Cisco

Industry Certifications

Meraki

Versa

LogicMonitor

Company

IT consulting for broadband, healthcare connectivity, and network infrastructure

Bangor, Maine, USA

http://pinonline.com/

Founded in 1995

11-50 employees

Qualifications

Three to five or more years of experience in network operations, network engineering, telecommunications, managed services, or a similar technical environment

Demonstrated ability to troubleshoot complex production network and customer connectivity issues

Experience supporting customer-facing network services and working with telecommunications carriers or service providers

Ability to read and understand network diagrams and router and switch configurations

Strong technical documentation and communication skills

TCP/IP, IPv4 addressing, subnetting, routing, and switching

BGP, OSPF, VLANs, Ethernet, MPLS, and SD-WAN

QoS, bandwidth management, VPNs, redundancy, and failover

Firewalls, carrier circuits, Internet services, and basic network-security concepts

Network monitoring and management systems, including Syslog, SNMP, and performance monitoring

Strong technical troubleshooting, analytical, and problem-solving skills

Ability to work independently on escalated network issues

Understanding of both operational support and network design considerations

Ability to translate customer requirements into practical, supportable technical solutions

Clear communication with technical and non-technical stakeholders

Strong documentation, organization, and process-improvement skills

Ability to coordinate effectively across Sales, Engineering, the NOC, vendors, carriers, and customers

Interest in improving operations through standardization, automation, AI, and better technical tools

Experience supporting customer solution design or Sales Engineering activities is preferred

Cisco, networking, or equivalent industry certifications are beneficial but not required

Experience with Cisco, Meraki, Versa, LogicMonitor, or similar platforms is beneficial

Three to five or more years of experience in network operations, network engineering, telecommunications, managed services, or a similar technical environment.

Required skills

Represents the skills you have, click on the tags, Network Troubleshooting, TCP/IP, IPv4 Addressing and Subnetting, Routing and Switching, BGP, OSPF, MPLS, SD-WAN, VPN, Firewall Configuration, QoS, SNMP

Preferred skills

Bangor, Maine, USA, http://pinonline.com, Recent News, NH Business Review, The Latest: Week of July 17, 2026, 2026-07-22, EIN Presswire, 2026-07-07, 2026-04-15, Company data provided by, AI Tools, Customize Your Resume, Maximize your interview chances, Build Cover Letter, Make your application stand out, Analyze How Well You Fit, Understand your strength & weakness

Experience

3+ years