Data Engineering & Systems Manager

The Door - A Center of Alternatives is hiring a Data Engineering & Systems Manager to administer and improve the organization’s data systems, databases, integrations, reporting infrastructure, and Salesforce platform. The role supports data quality, compliance reporting, agency-wide performance measurement, and staff use of technology.

Responsibilities

• Develop, maintain, optimize, and troubleshoot SQL queries, reports, and database processes
• Manage and support relational databases, data warehouses, and reporting environments
• Maintain ETL/ELT processes and automated data pipelines to ensure reliable data movement across systems
• Monitor, troubleshoot, and resolve data integration failures, pipeline issues, and data quality concerns
• Import, transform, validate, and reconcile data from multiple source systems
• Support database administration activities, including field creation, schema updates, user access management, and system maintenance
• Identify and implement opportunities to automate reporting and improve data workflows
• Collaborate with stakeholders to define technical requirements and develop scalable data solutions
• Configure and maintain Salesforce and related case management systems that support program operations
• Manage system configurations, including layouts, fields, record types, workflows, reports, dashboards, and user permissions
• Troubleshoot technical issues and coordinate system enhancements and feature releases
• Ensure systems are configured to support operational needs, reporting requirements, and compliance standards
• Provide technical support and consultation to program staff and leadership
• Support in the development and maintenance of dashboards, reports, and business intelligence solutions using Salesforce, SQL, Power BI, Tableau, or similar platforms
• Develop and maintain agency-wide performance metrics and dashboard reporting
• Produce recurring operational, compliance, funding, and leadership reports
• Develop automated reporting processes and performance measurement tools
• Analyze complex datasets and present findings, trends, and recommendations to both technical and non-technical audiences
• Support data-informed decision-making across programs and agency leadership
• Develop and maintain data dictionaries, system documentation, workflow documentation, metadata inventories, business process maps, and technical specifications
• Establish and promote data governance standards and best practices
• Support agency-wide data quality monitoring and continuous improvement efforts
• Document system configurations, integrations, reporting processes, and technical procedures
• Ensure compliance with organizational policies related to data security, privacy, retention, and governance
• Promote responsible use of AI technologies by ensuring alignment with organizational policies, data governance standards, privacy requirements, security practices, and applicable regulations, including HIPAA where appropriate
• Develop user guides, training materials, and standard operating procedures
• Conduct onboarding and training for staff on agency systems, reporting tools, and data collection processes
• Serve as a liaison between program teams and technical resources
• Partner with managers and leadership to identify system, reporting, and operational needs
• Support strategic initiatives focused on technology adoption, process improvement, and systems modernization

Preferred

• Salesforce, Microsoft, SQL, or related technical certifications are preferred
• Background in nonprofit, human services, youth development, education, healthcare, or related settings
• Understanding of emerging AI technologies, with the ability to assess, implement, and monitor AI solutions in line with organizational policies, data privacy requirements, and responsible AI practices
• Salesforce Administration expertise
• Familiarity supporting integrations between Salesforce and systems like electronic medical records, Formstack, and School Information Systems
• Working knowledge of API-based integrations and data exchange processes
• Salesforce Certifications
• Microsoft Certifications
• SQL Certifications
• Nonprofit Experience
• Human Services Experience
• Youth Development Experience
• Education Experience
• Healthcare Experience
• AI Technology Knowledge
• AI Solution Assessment
• AI Implementation
• AI Monitoring
• Responsible AI Practices
• Salesforce Administration
• Salesforce Integrations
• Electronic Medical Records
• Formstack
• School Information Systems
• API-Based Integrations
• Data Exchange Processes

Company

• Comprehensive youth development services for teens and young adults
• New York, New York, USA
• https://door.org/
• Founded in 1972
• 201-500 employees

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Data Analytics, Data Science, Engineering, Mathematics, Statistics, or a related field required
• An equivalent combination of education and relevant experience may be considered
• Four or more years in data systems administration, database management, data engineering, business intelligence, reporting, or a related technical role
• Strong knowledge of SQL and relational database systems, such as Azure SQL, SQL Server Management Studio (SSMS), or similar platforms
• A track record of maintaining data pipelines, automated workflows, and system integrations
• Hands-on administration of CRM, case management, or program management systems
• Skill in building reports, dashboards, and data visualizations
• Ability to explain technical concepts clearly to non-technical stakeholders
• Proven ability to produce technical documentation, workflow documentation, and user training materials
• Ability to diagnose and resolve complex system, integration, reporting, and data quality issues
• Strong analytical, critical-thinking, and problem-solving skills
• Familiarity with HIPAA, data privacy, and information security best practices
• Ability to work independently and collaboratively in a fast-paced, mission-driven environment
• Salesforce, Microsoft, SQL, or related technical certifications are preferred
• Background in nonprofit, human services, youth development, education, healthcare, or related settings
• Understanding of emerging AI technologies, with the ability to assess, implement, and monitor AI solutions in line with organizational policies, data privacy requirements, and responsible AI practices
• Salesforce Administration expertise
• Familiarity supporting integrations between Salesforce and systems like electronic medical records, Formstack, and School Information Systems
• Working knowledge of API-based integrations and data exchange processes

Required skills

• SQL, Relational Database Management, Azure SQL, SQL Server Management Studio (SSMS), Data Pipelines, System Integrations, CRM Administration, Reporting and Dashboard Development, Data Visualization, HIPAA, Data Privacy and Information Security, Salesforce Administration, API-Based Integrations, Formstack

Preferred skills

• Salesforce Administration expertise, New York, New York, USA, https://door.org/, H1B Sponsorship, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, Represents job field similar to this job, Engineering and Development, Trends of Total Sponsorships, *2024, (1), Growth Stage, Total Funding, unknown, Key Investors, CD&R Foundation, 2026-06-30, Grant, Recent News, legacy.thefly.com, Dolphin's The Door announces launch of Miami outpost, 2026-04-01, Newswire, 2026-03-04, Company data provided by, AI Tools, Customize Your Resume, Maximize your interview chances, Build Cover Letter, Make your application stand out

Experience

• 4+ years