Data Analyst

RATP Dev USA is hiring a Data Analyst to provide data, reporting, administrative, and customer service support for its operation. The role maintains operational information, develops reports and tracking tools, monitors performance trends, and supports the General Manager’s data-driven operational oversight.

Responsibilities

Collect, enter, maintain, validate, and reconcile operational data across multiple systems and applications

Develop and maintain Excel spreadsheets, trackers, logs, dashboards, and recurring reports

Create and utilize Excel PivotTables and other reporting tools to organize data, identify trends, and monitor operational performance

Analyze historical and current data to identify patterns, recurring issues, performance gaps, and emerging trends

Maintain trend logs and provide regular summaries of key findings to the General Manager

Compile daily, weekly, monthly, and ad hoc reports for management review

Assist the General Manager with data collection, reporting, presentations, special projects, and other administrative responsibilities

Review reports and records for accuracy and proactively identify discrepancies requiring follow-up

Learn and efficiently navigate multiple operational software applications and reporting platforms

Maintain organized electronic records, files, reports, and supporting documentation

Answer incoming telephone calls, provide professional customer service, accurately document concerns, and appropriately route or escalate inquiries

Communicate professionally with customers, employees, management, clients, and external stakeholders

Maintain confidentiality when handling employee, customer, operational, and business information

Perform additional administrative and operational support duties as assigned

Preferred

Previous experience in data administration, operations administration, reporting, business analysis, or a similar role

Experience developing reports, trackers, PivotTables, dashboards, or other data-analysis tools

Experience working with operational databases, scheduling systems, transportation software, HRIS, ERP, CRM, or similar business applications

Experience supporting senior or executive-level management

Transportation, transit, logistics, dispatch, call center, or other high-volume operational experience preferred

Data Administration

Operations Administration

Business Analysis

Report Development

Tracker Development

PivotTables

Dashboard Development

Data Analysis Tools

Operational Databases

Scheduling Systems

Transportation Software

HRIS

ERP

CRM

Business Applications

Executive Management Support

Transportation Operations

Transit Operations

Logistics

Dispatch

Call Center Operations

High-Volume Operations

Company

U.S. public transit operations and management services

Fort Worth, Texas, USA

https://www.ratpdevusa.com/

Founded in 2002

10001+ employees

Qualifications

The ideal candidate is highly computer proficient, analytical, organized, and able to quickly learn and navigate new software applications

This individual must be comfortable working with large amounts of information, identifying trends and discrepancies, creating reports, and communicating professionally with employees, customers, clients, and other stakeholders

Intermediate-to-advanced Microsoft Excel proficiency, including PivotTables, formulas, sorting, filtering, data organization, and trend analysis

Strong proficiency with Microsoft 365 applications, including Excel, Word, Outlook, PowerPoint, and Teams

Demonstrated ability to quickly learn and adapt to unfamiliar software, databases, and technology

Ability to interpret data and translate information into meaningful trends, summaries, and reports

Strong computer, data-entry, and keyboarding skills with a high degree of speed and accuracy

Ability to efficiently navigate multiple applications and computer systems simultaneously

Strong analytical and problem-solving skills

Exceptional attention to detail and ability to identify data discrepancies

Strong organizational and time-management skills with the ability to manage competing priorities

Strong written and verbal communication skills

Excellent customer service and telephone etiquette

Ability to interact professionally with customers and effectively handle questions, concerns, and sensitive situations

Ability to work independently, anticipate needs, take initiative, and complete assignments with limited supervision

Previous experience in data administration, operations administration, reporting, business analysis, or a similar role

Experience developing reports, trackers, PivotTables, dashboards, or other data-analysis tools

Experience working with operational databases, scheduling systems, transportation software, HRIS, ERP, CRM, or similar business applications

Experience supporting senior or executive-level management

Transportation, transit, logistics, dispatch, call center, or other high-volume operational experience preferred

Required skills

Microsoft Excel, PivotTables, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams, Data Analysis, Business Analysis

Preferred skills

Experience supporting senior or executive-level management, Fort Worth, Texas, USA, https://www.ratpdevusa.com/, H1B Sponsorship, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, Represents job field similar to this job, Management and Executive, Trends of Total Sponsorships, *2026, (1), Late Stage, Leadership Team, Matt Booterbaugh, Deputy Chief Executive Officer, Stacy Winsett, Chief People Officer, Recent News, Business Wire, 2025-12-16, Seattle TechFlash, 2025-10-23, Company data provided by, AI Tools, Customize Your Resume, Maximize your interview chances, Build Cover Letter, Make your application stand out, Analyze How Well You Fit, Understand your strength & weakness

Experience

Entry level