Expert Business Analyst

Ciklum is seeking an Expert Business Analyst to join a cross-functional team supporting a program to consolidate multiple payment gateways into a target platform. The role works with business and technical stakeholders across requirements, payment processing, migration, testing, and program-level coordination.

Responsibilities

Elicit, analyze, and document business, functional, non-functional and transition requirements through business and technical stakeholder discussions, workshops and reverse engineering

Create and maintain BRDs, FRDs, user stories, acceptance criteria, use cases, and data process flows

Create documentation enabling the technical teams: Solution Architecture, Development, Data and Migration teams

Work closely with Product Owners, Solution Architects, Developers, Data and Migration Engineers, QA, and business teams throughout the SDLC

Provide functional expertise across the US Payment landscape, focusing on the gateway technical processing rather than card products and e2e payments for the customer's

Provide expertise with TSYS/card processing platforms and understand processor integrations and downstream systems

Analyze change requests, perform impact analysis, and identify and manage dependencies across streams

Manage requirements at the Program level

Conduct data analysis, data mapping, and scenario planning for the migration

Support migration and UAT planning, test case reviews, defect triage, and production releases

Collaborate with QA teams to ensure requirements are completely covered through functional and integration testing

Define and document non-functional requirements in collaboration with the Solution Architects and the QA team

Work with APIs, data flows, interfaces, and system integrations to translate business requirements into technical specifications

Actively plan and drive SAFe ceremonies including backlog refinement, PI and sprint planning, daily stand-ups, demos, and retrospectives

Maintain requirements traceability from business requirements through development, testing, and migration completion

Support investigation and resolution of production issues and business queries

Work with payment networks and industry standards, including Visa, Mastercard, and relevant regulatory/compliance requirements

Preferred

Hands-on experience with payment platform migrations, the SAFe environment, and working at the Program level is highly preferable

Payment Platform Migration

Program-Level Experience

Benefits

Remote work

Work alongside top professionals in a friendly, open-door environment

Take on large-scale projects with a global impact and expand your expertise

Internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications

Internal mobility to explore diverse domains and gain hands-on experience with cutting-edge technologies

Healthcare

Basic Life Insurance

Short and Long-term disability insurance according to the Company’s Benefit Plans

Company

AI-powered digital product engineering for enterprises

London, England, GBR

http://www.ciklum.com/

Founded in 2002

1001-5000 employees

Qualifications

Strong USA Payments domain expertise and hands-on experience with TSYS card acquiring platforms is mandatory for the candidate in this role

Deep and wide knowledge of the USA Payment landscape

Payment processor background

Strong knowledge of the TSYS Acquiring platforms (such as Saratoga, Sierra, Summit); TSYS BETs and TSYS PPM

Knowledge of TSYS EIS 1080 (Authorization) and EIS 1081 (Settlement & Clearing)

Understanding of the card scheme rules, transactions (such as tipping, surcharges, split billing, DCC / FX at POS); Terminal vendor protocols Verifone, Ingenico etc

Understanding of card authorization, clearing, settlement, chargebacks, and reconciliation

Experience with tokenization and digital wallets such as Apple Pay and Google Pay

Experience working with Visa/Mastercard mandates and compliance changes

Experience with payment fraud, risk, or regulatory initiatives

Strong experience with data mapping and migration of complex platforms

SQL knowledge for data validation and analysis

7+ years of experience as a Business Analyst / Business Systems Analyst

Deep expertise in the USA Payments domain, including regulatory compliance (such as ACH, PCI, etc.)

Hands-on experience with TSYS card acquiring platforms

Technical background: SQL, API, system integrations, data flows, data analysis and mapping

Basic understanding of architecture principles

Experience with requirements elicitation and documentation, creation of BRD, FRD, user stories, acceptance criteria, process and data flows at the appropriate technical level

Experience with UAT, integration testing, defect management, and release support

Strong proven experience leveraging AI throughout the SDLC and BA/SA workflows, quickly adapting to the wide variety of AI tools

Experience working in Agile/Scrum/SAFe environments

Strong analytical, problem-solving, stakeholder management, and communication skills

Experience with Jira and Confluence, Azure DevOps

Ability to maintain at least six (6) hours of daily working-hour overlap with North American business hours (approximately 09:00–17:00 across the US Eastern to Pacific time zones)

Hands-on experience with payment platform migrations, the SAFe environment, and working at the Program level is highly preferable

Required skills

USA Payments, Payment Processing, TSYS Acquiring Platforms, TSYS BETs, TSYS PPM, TSYS EIS 1080, TSYS EIS 1081, Visa, Mastercard, ACH, PCI DSS, Payment Card Authorization, Clearing, and Settlement, Tokenization, Apple Pay, Google Pay, Payment Fraud and Risk, Payment Platform Migration, SQL, API Integration, Data Mapping, Jira, Confluence, Azure DevOps, Agile/Scrum/SAFe, Requirements Elicitation and Documentation, UAT and Integration Testing, Stakeholder Management

Experience

7+ years