Change Management & Communications Consultant

UST is hiring a Change Management & Communications Consultant to support organizational and business transformation initiatives. The role assesses change impacts and stakeholder needs, develops and executes communications, and supports engagement, readiness, and adoption throughout the change lifecycle.

Responsibilities

• Conduct Change Impact Assessments to identify how proposed business, process, technology, or organizational changes may affect stakeholders
• Perform Stakeholder Analysis to identify key stakeholder groups and understand their communication and change-management needs
• Develop and execute change communication plans aligned with project objectives
• Create clear, engaging, and visually effective communications, presentations, announcements, and other change materials
• Support stakeholder engagement and management throughout the change lifecycle
• Partner with project teams and business stakeholders to understand upcoming changes and translate complex information into easily understandable communications
• Help drive awareness, understanding, adoption, and readiness for organizational changes
• Manage multiple change and communication activities simultaneously in a fast-paced environment with competing priorities
• Work effectively within ambiguous or evolving project environments
• Maintain change-management plans, communication calendars, stakeholder assessments, and related project deliverables
• Track change-management activities and ensure deliverables are completed according to project timelines

Preferred

• Experience supporting large-scale business, technology, or organizational transformation initiatives
• Experience developing communications for different levels of stakeholders, including leadership and end users
• Strong PowerPoint and presentation-development skills
• Ability to simplify complex project or technical information into clear business communications
• Strong interpersonal and stakeholder-engagement skills
• Large-Scale Transformation Experience
• Stakeholder Communications
• PowerPoint
• Presentation Development
• Technical-to-Business Communication
• Interpersonal Skills
• Clear Communication

Benefits

• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty.
• Full-time, regular employees are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
• Full-time, regular employees and their dependents residing in the US are eligible for medical, dental, and vision insurance.
• Full-time, regular employees receive Company-paid Employee Only basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.
• Regular employees may purchase additional voluntary short-term disability benefits and participate in a Health Savings Account (HSA) and a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines.
• Benefits offerings vary in Puerto Rico.
• Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
• Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching.
• Full-time temporary employees and their dependents residing in the US are eligible for medical, dental, and vision insurance.
• Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
• All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Company

• Global digital transformation solutions provider
• Aliso Viejo, California, USA
• https://www.ust.com/
• Founded in 1999
• 10001+ employees

Qualifications

• 2+ years of professional experience in Change Management, Organizational Change Management, Change Communications, or a related role
• PROSCI certification, CCMP certification, or equivalent Change Management certification
• Hands-on experience with:
• Change Impact Assessments
• Stakeholder Analysis
• Stakeholder Management
• Communications Development
• Excellent written and verbal communication skills
• Strong ability to develop visual and executive-friendly communications
• Ability to take direction and subsequently operate independently
• Comfortable working with ambiguity and changing requirements
• Ability to work effectively in a fast-paced project environment with competing priorities
• Strong time-management, planning, and organizational skills
• Organizational Change Management
• Change Impact Assessment
• Change Communications
• Stakeholder Engagement & Management
• Visual Communications
• Change Readiness
• Communication Planning
• Project Planning & Prioritization
• Time Management
• Independent Working
• Adaptability & Ambiguity Management
• Business Analysis, Change Management, Communication Systems, Prosci
• Experience supporting large-scale business, technology, or organizational transformation initiatives
• Experience developing communications for different levels of stakeholders, including leadership and end users
• Strong PowerPoint and presentation-development skills
• Ability to simplify complex project or technical information into clear business communications
• Strong interpersonal and stakeholder-engagement skills
• 2+ years of professional experience in Change Management, Organizational Change Management, Change Communications, or a related role.

Required skills

• Organizational Change Management, Change Impact Assessment, Stakeholder Analysis, Stakeholder Management, Change Communications, Communication Planning, Visual Communications, Change Readiness, Prosci Certification, PowerPoint, Business Analysis

Preferred skills

• Strong PowerPoint and presentation-development skills, Strong interpersonal and stakeholder-engagement skills

Experience

• 2+ years