Senior Sales Operations Specialist

Cohere is a security-first enterprise AI company that builds foundation AI models and end-to-end products for real-world business problems. The Senior Sales Operations Specialist will optimize sales operations, enable revenue growth, and align sales execution with company objectives through strategic planning, process improvement, analytics, and cross-functional collaboration.

Responsibilities

• Sales Strategy & Execution: Partner with the VP of Sales, Americas to define and implement sales strategies, forecasts, and performance metrics
• Operational Excellence: Streamline sales processes, including pipeline management, CRM optimization, and sales enablement tools
• Cross-Functional Coordination: Work closely with the ecosystem - inside sales, solution architecture, marketing, product, and customer success teams to ensure cohesive go-to-market execution
• Performance Analytics: Monitor sales KPIs, conduct data-driven insights, and recommend adjustments to improve conversion rates and revenue attainment
• Team Leadership: Contribute to sales operations, business development, and support functions, fostering a high-performance culture
• Stakeholder Management: Serve as a liaison between sales leadership, FLMs, ICs (sellers), and executive teams, ensuring clear communication and strategic alignment

Benefits

• A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
• Full health and dental benefits, including a separate budget for mental health.
• RRSP matching, 401K, Pension Scheme.
• 100% Parental Leave top-up for up to 6 months, for either parent.
• Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
• Education & learning stipend for conferences, courses, and coaching.
• 6 weeks of paid vacation (30 working days!).
• Budget for traveling to other offices if you are remote, plus an annual company offsite.
• Cohere is remote-friendly.
• For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
• For those not near an office: a co-working benefit so you can work alongside others in your city.
• Everyone receives a $500 home office stipend to set up your workspace properly.

Company

• Secure enterprise AI models and software for private business deployment
• Toronto, Ontario, CAN
• https://cohere.com/
• Founded in 2019
• 501-1000 employees

Qualifications

• Experience: 8+ years in a similar role contributing to sales operations, business development and strategy, preferably in AI, SaaS, or enterprise software
• Skills: Strong analytical mindset, proficiency in CRM platforms (e.g., Salesforce), and expertise in sales process optimization
• Leadership: Ability to mentor teams, drive accountability, and navigate high-growth environments
• Strategic Thinking: Experience translating business goals into actionable sales plans
• Communication: Executive level communication skills & experience creating board level presentation decks & customer engagement materials

Required skills

• Sales Operations, Business Development, Sales Strategy, Sales Forecasting, CRM Platforms, Salesforce, Sales Process Optimization, Performance Analytics, Executive Communication

Preferred skills

• Strategic Thinking

Experience

• 8+ years