Business Analyst

Moog Inc. is a performance-focused company that develops solutions for technically challenging environments. The Business Analyst supports enterprise application operations and continuous improvement through business process analysis, requirements documentation, testing, application support, incident resolution, and stakeholder engagement.

Responsibilities

Assist in analyzing business processes and system workflows to identify inefficiencies, gaps, and improvement opportunities

Document business requirements, process flows, work instructions, and system procedures

Support the creation and maintenance of business and technical documentation

Participate in data validation and basic data analysis activities to support troubleshooting and decision making

Provide first-level support for assigned enterprise applications by investigating user questions and system issues

Assist with testing activities, including functional, regression, and user acceptance testing (UAT)

Assist in gathering and documenting business requirements for enhancements and process improvements

Support backlog management activities by tracking enhancement requests, defects, and user feedback

Partner with business users to understand operational needs and support system-related requests

Assist with incident resolution by identifying symptoms, gathering data, and coordinating with technical teams

Participate in root cause analysis activities for recurring issues and operational problems

Support system upgrades, enhancements, and future-state platform initiatives

Assist with data validation, cutover preparation, user support, and post-deployment activities

Participate in knowledge transfer activities between project teams and operations teams

Preferred

Exposure to ERP systems such as SAP, Oracle, Infor, or equivalent platforms

Experience working in a manufacturing environment through employment, internship, or academic projects

Familiarity with software testing methodologies and defect tracking tools

Exposure to IT service management, ticketing systems (e.g., ServiceNow, Jira, Confluence, Bitbucket), or ITIL concepts

Experience with business process mapping or requirements documentation

Knowledge of reporting and data analysis tools such as Power BI, SQL, or similar technologies

ERP Systems

SAP

Oracle

Infor

Manufacturing Experience

Software Testing Methodologies

Defect Tracking Tools

IT Service Management

Ticketing Systems

ServiceNow

Jira

Confluence

Bitbucket

ITIL Concepts

Business Process Mapping

Requirements Documentation

Reporting Tools

Data Analysis Tools

Power BI

SQL

Benefits

Annual profit sharing

Matching 401k

Employee Stock Purchase Plan

Flexible Spending and Health Savings Accounts

Flexible paid time off

Holidays and parental leave program

Relocation assistance

Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (EAP) and other supplemental benefit coverages

Tuition Assistance

Mentorship and coaching opportunities

Leadership development and other personal growth programs

Employee Resource Groups

Cultural events and celebrations

Onsite work arrangement

Company

High-precision motion control systems for aerospace, defense, industrial, medical markets

East Aurora, New York, USA

http://www.moog.com/

Founded in 1951

10001+ employees

Qualifications

Two (2) or more years of experience in a Business Analyst, Systems Analyst, Application Support, IT Support, or related role; internships and co-op experience may be considered

Bachelor's degree in Information Technology, Business, Engineering, Computer Science, or a related discipline, or equivalent combination of education and experience

Basic understanding of business processes, information systems, or enterprise applications

Interest in manufacturing operations, production processes, or business systems

Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint

Awareness of data handling and export control requirements (e.g., ITAR, CMMC) appropriate to a regulated aerospace and defense manufacturing environment

Exposure to ERP systems such as SAP, Oracle, Infor, or equivalent platforms

Experience working in a manufacturing environment through employment, internship, or academic projects

Familiarity with software testing methodologies and defect tracking tools

Exposure to IT service management, ticketing systems (e.g., ServiceNow, Jira, Confluence, Bitbucket), or ITIL concepts

Experience with business process mapping or requirements documentation

Knowledge of reporting and data analysis tools such as Power BI, SQL, or similar technologies

Two (2) or more years of experience in a Business Analyst, Systems Analyst, Application Support, IT Support, or related role; internships and co-op experience may be considered.

Required skills

Business Process Analysis, Enterprise Applications, Manufacturing Processes, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, ERP Systems SAP, ERP Systems Oracle, ERP Systems Infor, ITAR and CMMC Compliance, Software Testing, IT Service Management (ITIL), ServiceNow, Jira, Confluence, and Bitbucket, Business Process Mapping, Power BI, SQL

Experience

2+ years