Process Improvement Specialist

Rendr is a primary care-focused, multi-specialty medical group serving Asian communities in New York. The Process Improvement Specialist leads and supports continuous improvement initiatives by identifying opportunities, analyzing data, developing solutions, and coordinating implementation across departments.

Responsibilities

Manage project portfolio and collaborate with cross-departmental teams with use of Lean tools, change management methodology and data insights in the areas of:

Operational flow

Clinical workflow

Quality measure workflow

Patient experience

Medical cost optimization

Capacity optimization

Revenue cycle optimization

Variance reduction across sites

Etc

Act as facilitator and project manager in multidisciplinary projects to develop and implement processes, managing key stakeholder priorities while creating buy-in for shared goals

Use data analysis methods and tools to uncover operational insights supporting key organization goals and translate into project designs, implementation of improvements and sustainment framework

Design KPI monitoring frameworks based on project or initiative needs

Preferred

Mandarin / Cantonese speaking ability preferred

Mandarin proficiency

Cantonese proficiency

Benefits

Opportunities for professional growth and development

Medical, Dental, and Vision Insurance

401k with Company Match

Paid Time Off

Paid Holidays/ Floating Holiday(s)

Commuter Benefits

Health Savings Account/ Flexible Spending Account/ Dependent Care Account

Annual Performance Bonus

Company

Primary care-focused multi-specialty medical group for NYC's Asian community

New York, New York, USA

https://www.rendrcare.com/

Founded in 2019

1001-5000 employees

Qualifications

Demonstrated application of Lean methodology to business workflow optimization with quantified results

High degree of competence in data analysis to identify actionable insights and opportunities

Bachelor's degree

At least 1-2 years of experience in process improvement role with demonstrated projects with quantified outcomes in healthcare setting

Mandarin / Cantonese speaking ability preferred

Required skills

Represents the skills you have, click on the tags, Lean Methodology, Six Sigma, Healthcare Process Improvement, Mandarin, Cantonese

Preferred skills

Mandarin / Cantonese speaking ability preferred

Experience

1-2 years