Full-time
Customer Service Representative
Competitive
Demonstrate reliability, punctuality, and consistencyBusiness & AdminPosted 19d ago
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Role overview
Job type
Salary
Competitive
Sector
Posted
19 days ago
Job description
Ferguson is hiring a Customer Service Representative to support customers throughout the ordering process. The role handles phone and website inquiries, order placement, issue resolution, and pre- and post-order support for Ferguson.com customers.
Responsibilities
Effectively utilize Customer Relationship Management through Salesforce CRM and via phone
Demonstrate excellent customer service by answering calls from internal and external customers for general information, addressing and resolving concerns or questions
Identify and escalate priority issues to appropriate channels
Placing orders via inbound phone calls
Provide website support including troubleshooting issues and administer guidance on website features
Provide both pre- and post-order support for our Ferguson.com customers
Actively seek opportunities to enhance processes and improve customer satisfaction
Contribute to achieving or surpassing team goals and targets
Ensure stable internet when working remote
Remote work cannot be used as a substitute for dependent care
Use all Ferguson provided equipment in a dedicated workspace
Adhere to company policies, procedures and guidelines related to customer service, data privacy and security
Preferred
Salesforce experience a plus
Salesforce
Benefits
Health, dental, and vision benefits
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender-affirming and family-building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Bonus or incentive plan eligibility
Remote within the United States or hybrid in Newport News, VA, in accordance with company policy
Company
Supplies and services for multiple industries
Newport News, Virginia, USA
http://www.ferguson.com/
Founded in 1953
10001+ employees
Qualifications
1-2 years of Trilogie experience and manual order placement
Understanding of Ferguson blended products
Must possess strong communication skills, including the ability to read, write, comprehend, and compose professional emails
Able to manage time, priorities, and workload both independently and with supervision
Demonstrate reliability, punctuality, and consistency
Exhibit a high level of integrity and professionalism in all interactions
Skilled in digital literacy including Microsoft Office
Salesforce experience a plus
Required skills
Trilogie, Manual Order Placement, Ferguson Product Knowledge, Microsoft Office, Salesforce CRM, Sales Acumen
Preferred skills
Salesforce experience a plus
Experience
1-2 years
Interested in this role?
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