Strategic Partnership Manager

Assembled helps companies scale great customer support through AI agents and software for forecasting demand, building schedules, and managing workforce operations. The Strategic Partnerships Manager will own critical partnership relationships, develop ecosystem alliances, lead executive relationships and co-sell motions, and drive partnership revenue and performance.

Responsibilities

• Develop Partnership Strategy: Build and execute comprehensive strategies for Assembled's most strategic, complex partnerships that align with business priorities and unlock maximum ecosystem value
• Manage Executive Relationships: Cultivate and maintain senior-level relationships with partner organizations, serving as Assembled's primary liaison and trusted point of contact, specifically driving mindshare that converts to real outcomes (e.g. revenue, trust)
• Enable Partner Teams: Design and deliver training, enablement programs, and sales tools that build partner competency and drive Assembled awareness across partner organizations
• Drive Partnership Revenue: Accelerate pipeline generation through joint planning, account mapping, co-selling motions, and field activities that convert partnerships into closed deals
• Measure and Optimize: Track partnership performance metrics, identify what's working, and continuously refine strategies to maximize sourced and influenced revenue

Benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Catered lunches everyday (M-F) and fully stocked kitchen
• 401(k) plan enrollment

Company

• AI customer support agents and workforce management platform
• San Francisco, California, USA
• https://www.assembled.com/
• Founded in 2018
• 51-200 employees

Qualifications

• Experience: 5+ years in SaaS partnerships, including 2+ years managing technology and/or channel partnerships
• Go-to-Market Execution: Proven track record of scaling existing partnerships and launching new strategic alliances from scratch, using data-driven insights to prioritize efforts and accelerate time-to-value
• Strategic Thinking: Demonstrated success in developing and executing partnership strategies that align with broader business goals
• AI-Native Operator: Proven ability to leverage AI tools to accelerate deliverables and multiply impact across partnership initiatives while maintaining high output quality and velocity
• Industry Knowledge: Familiarity with the customer support technology landscape, evolving trends, and how AI impacts the CX space
• Experience: 5+ years in SaaS partnerships, including 2+ years managing technology and/or channel partnerships.

Required skills

• SaaS Partnerships, Technology Partnerships, Channel Partnerships, Strategic Alliances, Go-to-Market Execution, Customer Support Technology, AI in Customer Experience

Preferred skills

• Strategic Thinking

Experience

• 5+ years