Product Application Engineer

Qualitrol is hiring a Field Application Engineer for its Asset Protection product line. The role supports customers in selecting, installing, troubleshooting, and operating Qualitrol products, while partnering with Sales and internal teams on technical issues, quality investigations, and product improvements.

Responsibilities

Pre-sale and application support Partner with Sales Representatives to qualify opportunities and lead the technical side of the sales process

Review customer specifications, drawings, and application requirements, and recommend the right Qualitrol solution

Create and deliver quotes, including technical responses for bids and tenders, specification compliance reviews, and clarifications

Issue and support return material authorizations (RMAs)

Deliver product presentations, demonstrations, and technical training to customers, Sales Representatives, and internal teams

Customer visits and relationships Travel about 40% to customer sites for technical meetings, site surveys, application reviews, product testing validation and training

Build long-term relationships with key customers as their go-to technical resource for Qualitrol products

Gather customer feedback and market needs and share them with Engineering and Product teams

Quality and continuous improvement Support field investigations of customer quality concerns in partnership with Quality, Field Service, and Engineering

Support root cause analysis and corrective actions, and close the loop with customers

Prepare clear technical and field investigation reports that document findings and recommendations

Use what you learn in the field to improve products, processes, and technical documentation

Preferred

Knowledge of electric power generation, transmission and distribution, transformers, substations, or condition-monitoring/protection equipment

Experience with TCP/IP, serial communications, Oracle, and/or Salesforce

Electric Power Generation

Power Transmission

Power Distribution

Transformers

Substations

Condition-Monitoring Equipment

Protection Equipment

TCP/IP

Serial Communications

Oracle

Salesforce

Benefits

Twenty-eight days of paid time off (includes PTO and Holidays)

Great health benefits that are effective your first day

Flexible working hours

Up to 100% education reimbursement towards a degree

401k matching (vesting immediately)

Annual reviews and career development planning

Paid Maternity/Paternity leave

Adoption leave

Life Insurance

Company

Electrical grid monitoring hardware, software, and services

Fairport, New York, USA

http://www.qualitrolcorp.com/

Founded in 1945

501-1000 employees

Qualifications

BS degree or equivalent in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field. Relevant experience may be considered in lieu of a degree

Experience in Application Engineering, Field Service, Technical Support, Engineering, or a similar technical role

Strong hands-on troubleshooting and analytical problem-solving skills

Experience troubleshooting hardware, software, electrical, mechanical, and/or communications systems

Excellent written and verbal communication skills with a strong customer focus

Ability to independently manage technical issues through resolution

Ability to create technical reports, presentations, and training materials

Knowledge of electric power generation, transmission and distribution, transformers, substations, or condition-monitoring/protection equipment

Experience with TCP/IP, serial communications, Oracle, and/or Salesforce

Required skills

Application Engineering, Hardware Troubleshooting, Software Troubleshooting, Electrical Systems, Mechanical Systems, Communications Systems, Electric Power Generation, Transmission, and Distribution, Transformers and Substations, Condition Monitoring and Protection Equipment, TCP/IP, Serial Communications, Oracle, Salesforce

Experience

Mid level