Senior Product Manager

Twilio is hiring a Senior Product Manager for its Onboarding and Compliance product team. The role leads product strategy, roadmap, and delivery for Porting, Hosting, and ShortCodes, with a focus on customer number onboarding and migration, self-service workflows, compliance, and modern platform architectures.

Responsibilities

Own and execute the product vision, roadmap, and quarterly planning for Hosting, Porting, and ShortCodes product suites

Translate complex operational, regulatory, and technical requirements into PRDs for engineering teams

Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap

Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth

Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments

Preferred

Experience building products/services related to APIs, developer experience

Experience working in a regulated ecosystem

API Product Development

Developer Experience

Regulated Ecosystem Experience

Benefits

Remote-first work; this role is remote and based in the United States, but is not eligible to be hired in CA, CT, NJ, NY, PA, or WA. You may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings.

Generous time off

Ample parental and wellness leave

Healthcare

A retirement savings program

Employees may be eligible, based on role, for additional compensation and benefits, including incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

All roles are generally eligible for health care insurance, a 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.

Support for employees' volunteering and donation efforts

Company

Customer engagement platform with APIs for SMS, voice, and email

San Francisco, California, USA

https://www.twilio.com/

Founded in 2008

5001-10000 employees

Qualifications

4+ years of product management experience delivering scalable SaaS, PaaS, or IaaS products

Proven track record of leading successful product launches and driving product strategies

Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes

Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders

Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals

Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges

Bachelor in Computer Science, Engineering, or equivalent practical experience

Experience building products/services related to APIs, developer experience

Experience working in a regulated ecosystem

Required skills

SaaS, PaaS, and IaaS Product Management, Product Strategy, Product Launches, API Products, Developer Experience, Regulated Ecosystems, UI/UX Design, Stakeholder Influence

Preferred skills

Experience working in a regulated ecosystem

Experience

4+ years