Product Analyst

Macy's is a retail company with a strong digital commerce presence and a long history of serving customers. The Product Analyst supports analytics for macys.com by developing measurement plans, analyzing experiments, creating reports and dashboards, and delivering actionable insights to Product Management, User Experience, Technology, Marketing, and other internal teams.

Responsibilities

Support Product Management, User Experience, & Technology teams in identifying opportunities to enhance site functionality and increase site monetization

Develop measurement plans and Key Performance Indicators (KPIs) to assess the success of new enhancements and experiments on the site

Collaborate with Marketing and Customer Insights to provide a customer-centric perspective to web and mobile app project analysis and insights

Design experiments, validate test data, conduct analysis, and report results to measure the impact of functionality enhancements on site metrics such as traffic and conversion

Communicate test results, insights, and actionable recommendations effectively

Provide retrospective analysis on projects, collaborate with Product Management and Finance to provide metrics input, and assist in quantifying sales drivers from technology enhancements

Collaborate with Marketing Systems to identify reporting requirements for new site functionality and assist in creating specifications for technology teams to implement correct analytics code

Utilize analytics tools to address business inquiries and present findings to key decision-makers

Produce ad hoc analysis as requested by internal customer teams

Develop and publish reports and dashboards for internal customers

Demonstrate full understanding and application of digital analytics tools to achieve business objectives

Partner with technology teams to utilize in-house and third-party analytic tools effectively

Assist in managing and documenting web analytics projects

Support and train internal users on digital analytics tools

Stay updated on trends and best practices in digital analytics and e-commerce

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Maintain regular, dependable attendance and punctuality

Benefits

Comprehensive health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Continuous learning and leadership development

Colleague Resource Groups

Volunteer opportunities

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Tuition reimbursement

Company

Department store retailer selling fashion, home goods, and gifts.

New York, New York, USA

http://www.macysjobs.com/

Founded in 1858

10001+ employees

Qualifications

Proficiency in analyzing data and drawing actionable insights to support decision-making processes

Ability to effectively communicate technical information and insights to various stakeholders across different levels of the organization

Capability to juggle multiple projects simultaneously, prioritize tasks, and adhere to timelines while ensuring quality deliverables

Aptitude for collaborating with cross-functional teams, including Product Management, User Experience, Technology, Marketing, and Customer Insights, to achieve common objectives

Capacity to think creatively, strategically, and technically to address challenges and identify opportunities for site enhancement and monetization

Desire and ability to take ownership of products/projects, driving them from conception to execution while ensuring alignment with business objectives

Familiarity with digital analytics tools and MS Office programs to effectively analyze data, generate reports, and develop dashboards for internal stakeholders, including proficiency with SQL queries

Willingness to stay updated on emerging trends and best practices in digital analytics and e-commerce to enhance skills and knowledge in the field

Flexibility to adapt to changing priorities and business needs in a dynamic environment

Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 1-2 years of direct experience

Must demonstrate proficiency in writing and troubleshooting SQL/GBQ queries

This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities

Able to work a flexible schedule based on department and company needs

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 1-2 years of direct experience.

Required skills

SQL, Google BigQuery, Digital Analytics, A/B Testing, Multivariate Testing, Data Analysis, Dashboard Development, E-commerce Analytics

Experience

1-2 years