Program Manager

Experlogix is seeking a Program Manager to support its Product and Engineering organization across multiple product lines. The role improves planning quality, delivery predictability, cross-functional coordination, and operational excellence through Agile program operations, delivery tracking, reporting, and process improvement.

Responsibilities

• Partner with Product, Engineering, UX, and leadership teams to improve planning effectiveness and delivery predictability
• Facilitate and coordinate key planning activities, including backlog readiness reviews, dependency management sessions, release planning, and PI Planning events
• Track cross-team dependencies, risks, blockers, and action items to ensure timely resolution
• Maintain visibility into work across multiple teams and communicate status, risks, and progress to stakeholders
• Ensure commitments, decisions, and follow-up actions are documented and tracked through completion
• Support Product Managers and Product Owners in preparing work for planning activities
• Ensure stories, features, and initiatives meet established Definition of Ready standards
• Validate that acceptance criteria are clear, measurable, and testable
• Confirm appropriate UX engagement for initiatives involving user interface changes
• Facilitate readiness reviews and identify work requiring refinement before planning commitments are made
• Support execution of Agile and scaled planning practices across multiple product lines
• Coordinate planning logistics, meeting facilitation, schedules, and communication
• Improve consistency of operating cadences and planning processes across teams
• Assist with continuous improvement initiatives designed to enhance team effectiveness and delivery outcomes
• Identify opportunities to streamline workflows and reduce operational friction
• Maintain delivery dashboards and KPI reporting using Jira and related tooling
• Monitor key performance indicators including:
• Delivery Predictability
• Throughput
• Lead Time for Changes
• Dependency Aging
• Unplanned Work
• Flow Metrics
• Partner with Engineering Managers and Product leaders to improve data quality and reporting accuracy
• Identify trends and provide actionable insights to leadership teams
• Establish and maintain meeting standards including agendas, action items, decision logs, and ownership tracking
• Evaluate recurring meetings and recommend improvements to maximize efficiency and value
• Facilitate productive discussions while ensuring appropriate stakeholders are engaged
• Redirect off-topic discussions and help teams resolve process-related obstacles
• Assist with implementation of workflow improvements and operational standards
• Support automation initiatives and AI-assisted workflow enhancements
• Document operating procedures, templates, governance models, and best practices
• Promote consistency and scalability across Product and Engineering organizations

Preferred

• Experience in SaaS, enterprise software, ERP, CRM, CPQ, or related technology environments
• SAFe certification (SA, SPC, RTE, POPM, or equivalent)
• Experience with Jira Software, Jira Service Management, Confluence, and Appfire Flow
• Experience supporting multiple development teams within a scaled Agile environment
• Familiarity with Product Operations or PMO functions
• Experience implementing process improvements across engineering organizations
• Experience working with AI-assisted productivity or workflow automation initiatives
• SaaS Experience
• Enterprise Software Experience
• ERP Experience
• CRM Experience
• CPQ Experience
• Technology Environment Experience
• SAFe Certification
• SAFe Agilist (SA)
• SAFe Program Consultant (SPC)
• Release Train Engineer (RTE)
• Product Owner/Product Manager (POPM)
• Jira Software
• Jira Service Management
• Confluence
• Appfire Flow
• Scaled Agile Experience
• Multi-Team Development Support
• PMO Functions
• Process Improvement
• Engineering Organization Experience
• AI-Assisted Productivity
• Workflow Automation

Benefits

• Hybrid role, with the ideal candidate able to work from the Terrebonne office upon request or remotely in the US; Canada office in Montreal, Quebec (Hybrid).

Company

• Enterprise SaaS for CPQ, document automation, and digital commerce.
• South Jordan, Utah, USA
• https://www.experlogix.com/
• Founded in 2002
• 201-500 employees

Qualifications

• 3+ years of experience in Program Management, Technical Program Management, Agile Delivery Management, Product Operations, or similar operational leadership roles
• Experience supporting software development organizations utilizing Agile methodologies
• Strong understanding of Kanban, SAFe, or other Agile frameworks
• Experience facilitating planning sessions, backlog refinement, release planning, or PI Planning activities
• Demonstrated ability to manage cross-functional initiatives involving Product, Engineering, UX, and business stakeholders
• Exceptional organizational, facilitation, and communication skills
• Experience with Jira and Agile planning tools
• Ability to influence stakeholders without direct management authority
• Strong analytical and problem-solving capabilities
• Experience creating reports, dashboards, and operational metrics
• Professionally fluent in English and French
• Experience in SaaS, enterprise software, ERP, CRM, CPQ, or related technology environments
• SAFe certification (SA, SPC, RTE, POPM, or equivalent)
• Experience with Jira Software, Jira Service Management, Confluence, and Appfire Flow
• Experience supporting multiple development teams within a scaled Agile environment
• Familiarity with Product Operations or PMO functions
• Experience implementing process improvements across engineering organizations
• Experience working with AI-assisted productivity or workflow automation initiatives
• 3+ years of experience in Program Management, Technical Program Management, Agile Delivery Management, Product Operations, or similar operational leadership roles.

Required skills

• Agile Methodologies, Kanban, SAFe, Jira, Jira Software, Jira Service Management, Confluence, Appfire Flow, PI Planning, Release Planning, Stakeholder Influence

Preferred skills

• SAFe certification (SA, SPC, RTE, POPM, or equivalent), Familiarity with Product Operations or PMO functions

Experience

• 3+ years