Business Analyst 3

InterSources Inc. provides technology consultancy and digital transformation solutions across multiple industries. The Business Analyst 3 will support the deployment, adoption, stability, and continuous improvement of the Virginia Department of Health's Electronic Health Record system by supporting users, analyzing workflows, documenting requirements, and coordinating with technical, clinical, business, and vendor teams.

Responsibilities

Provide responsive support to EHR users across Local Health Districts

Triage, troubleshoot, and escalate issues appropriately

Monitor and maintain key EHR workflows, processes, and procedures

Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions

Gather, analyze, and document business requirements for system enhancements

Develop user stories, acceptance criteria, and other Agile documentation as needed

Support functional, integration, and user acceptance testing

Collaborate effectively with cross-functional technical, clinical, and business teams

Produce clear user documentation, job aids, and training materials

Preferred

Experience supporting or implementing EHR systems

Knowledge of Oracle Health / Cerner platforms and public health workflows

Experience with SQL, Oracle databases, or web application environments

Familiarity with Agile methodologies and documentation practices

EHR system support

EHR implementation

Oracle Health

Cerner

Public health workflows

SQL

Oracle databases

Web application environments

Agile methodologies

Documentation practices

Benefits

Hybrid work arrangement

Company

Cybersecurity, compliance, cloud engineering, AI, and workforce services

Fremont, California, USA

https://www.intersourcesinc.com/

Founded in 2007

501-1000 employees

Qualifications

Experience providing application support, preferably in healthcare environments

Strong skills in requirements documentation and enhancement analysis

Excellent analytical, communication, and problem-solving abilities

Understanding of clinical, pharmaceutical, and patient billing workflows

Experience participating in structured testing cycles

Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio

Experience supporting or implementing EHR systems

Knowledge of Oracle Health / Cerner platforms and public health workflows

Experience with SQL, Oracle databases, or web application environments

Familiarity with Agile methodologies and documentation practices

Required skills

Electronic Health Records (EHR), Application Support, Requirements Documentation, Enhancement Analysis, Clinical Workflows, Pharmaceutical Workflows, Patient Billing Workflows, Structured Testing, Microsoft Office, Microsoft Teams, SharePoint, Microsoft Visio, Oracle Health / Cerner, SQL, Oracle Databases, Agile Methodologies, Stakeholder Management

Preferred skills

Experience supporting or implementing EHR systems

Experience

Mid level