Innovation Delivery Manager

Thomson Reuters is hiring an Innovation Delivery Manager to lead the operational execution of product launches, releases, and commercialization for Legal Professionals. The role translates strategy into executable plans, coordinates cross-functional teams, manages launch readiness and post-launch stabilization, and supports growth initiatives and executive decision-making.

Responsibilities

Transform launch strategy into detailed, executable plans including timelines, workstreams, milestones, and deliverables; define, assign, and track work across every function to ensure nothing slips between the cracks

Serve as the communication and alignment hub for the innovation leadership group, translating between Product, Engineering, Marketing, Sales, Finance, Customer Success, and Operations to ensure priorities, tradeoffs, and decisions travel cleanly across the group

Act as the connective tissue across all functions, holding the whole system accountable to shared clarity and shared deadlines

Map dependencies early, sequence the work, surface risk before it becomes delay, and partner with core teams to escalate, resolve, and follow through until closed

Maintain a live, honest picture of launch status and progress against milestones across all workstreams, synthesized for fast decision-making

Own the launch operating rhythm—weekly workstream meetings, cross-functional syncs, readiness reviews—running them to produce decisions and momentum, not status theater

Keep every launch readiness component on track (sales plays and enablement, marketing content, pricing and packaging, onboarding and support) and track both completion and quality across teams

Drive post-launch stabilization by watching early adoption, gathering feedback from GTM and customer-facing teams, closing gaps, and ensuring teams have visibility into results

Contribute first-pass analysis, research, and dependency mapping on new growth initiatives; help shape new commercialization approaches and launch models as the business scales

Support preparation for executive reviews, steering committees, and investment discussions, helping leaders see how ideas move from concept to business case to funded launch

Preferred

Building a process or operating model where none existed—from initial blank page to a functioning system that scaled across teams or functions

Driving a complex, cross-functional initiative from initial ambiguity through to completion, including managing dependencies, sequencing work, and resolving blockers

Identifying a significant risk, dependency, or gap early and taking ownership to resolve it, without waiting for escalation

Influencing senior or peer stakeholders to align on priorities, tradeoffs, or decisions despite not having direct authority

Crafting an executive communication (update, business case, or briefing) that clearly surfaced options or implications and drove a leadership decision

How they assess completion: what criteria they use to determine whether a project, process, or deliverable is truly done, beyond a technical checklist

Additionally, experience in SaaS, LegalTech, or fast-moving technology environments, plus genuine interest in how AI is changing professional work, are strong assets

Process Design

Cross-Functional Project Management

Dependency Management

Work Sequencing

Blocker Resolution

Risk Identification

Executive Communication

Business Case Development

Decision Support

Project Completion Criteria

SaaS Experience

LegalTech Experience

Technology Industry Experience

AI Industry Awareness

Proactive Ownership

Stakeholder Influence

Comfort with Ambiguity

Strategic Judgment

Benefits

Flexible work arrangements, including work from anywhere for up to 8 weeks per year.

Flexible vacation.

Two company-wide Mental Health Days off.

Access to the Headspace app.

Retirement savings, including a competitive 401(k) plan with company match.

Tuition reimbursement.

Employee incentive programs.

Resources for mental, physical, and financial wellbeing.

Two paid volunteer days off annually.

Opportunities to participate in pro-bono consulting projects and ESG initiatives.

Health, dental, vision, disability, and life insurance programs.

Competitive sick and safe paid time off and paid holidays.

Parental leave.

Sabbatical leave.

Optional hospital, accident and sickness insurance paid 100% by the employee.

Optional life and AD&D insurance paid 100% by the employee.

Flexible Spending and Health Savings Accounts.

Fitness reimbursement.

Access to the Employee Assistance Program.

Group Legal Identity Theft Protection benefit paid 100% by the employee.

Access to a 529 Plan.

Commuter benefits.

Adoption & Surrogacy Assistance.

Access to the Employee Stock Purchase Plan.

Annual bonus based on a combination of enterprise and individual performance, if eligible.

Continuous learning and skill development through Grow My Way programming and a skills-first approach.

Company

Professional software and information services for legal, tax, and compliance.

Toronto, Ontario, CAN

http://thomsonreuters.com/

Founded in 1851

10001+ employees

Qualifications

5+ years of demonstrated experience across program management, GTM execution, product commercialization, or operations, ideally including a full cycle of bringing a product from concept through scale

Proven track record building processes, operating models, or launch frameworks from scratch and scaling them across teams or organizations

Strong cross-functional stakeholder management skills, including the ability to align and influence senior leaders, peer teams, and direct reports without direct authority over all parties

Demonstrated ability to work effectively in ambiguous, fast-paced environments, synthesizing complex information and making sound decisions without perfect data

Results-oriented with a track record of delivering outcomes on time and to quality. Able to break down strategic goals into executable plans and hold teams accountable to milestones

Building a process or operating model where none existed—from initial blank page to a functioning system that scaled across teams or functions

Driving a complex, cross-functional initiative from initial ambiguity through to completion, including managing dependencies, sequencing work, and resolving blockers

Identifying a significant risk, dependency, or gap early and taking ownership to resolve it, without waiting for escalation

Influencing senior or peer stakeholders to align on priorities, tradeoffs, or decisions despite not having direct authority

Crafting an executive communication (update, business case, or briefing) that clearly surfaced options or implications and drove a leadership decision

How they assess completion: what criteria they use to determine whether a project, process, or deliverable is truly done, beyond a technical checklist

Additionally, experience in SaaS, LegalTech, or fast-moving technology environments, plus genuine interest in how AI is changing professional work, are strong assets

Required skills

Program Management, Go-to-Market (GTM) Execution, Product Commercialization, Operations, Process and Operating Model Development, Product Launch Management, SaaS, LegalTech, Cross-Functional Stakeholder Management, Influencing Without Authority

Experience

5+ years