IT - Specialist II - Product Implementation

UCSF Health’s APeX Research team seeks an analyst to support and improve research workflows within its Epic-based APeX system. The role configures and maintains clinical research tools, resolves user and integration issues, mitigates workflow risks, and tests system functionality.

Tags

Health Care

Healthcare

Information Technology

Insider Connection @Abacus Service Corporation

2 email credits available today

Beyond your network

Stan Kumar

Technical Recruiter

From your previous company

& 2 connections

Previously@undefined and...

from your School

Responsibilities

Optimize research operations within APeX by analyzing and refining documentation, workflows, and system configurations to boost efficiency and usability for clinical research teams

Resolve research end-user issues by researching, documenting, and coordinating with technical teams to ensure quick and effective solutions that address root causes

Design and maintain key Epic features such as SmartForms, MyChart Recruitment Messages, and e-Consents to ensure they meet the specific workflow requirements of research and clinical teams, fostering seamless integration and functionality

Configure and optimize Best Practice Advisories (BPAs), SmartSets, and OrderSets to enhance clinical research workflows, ensuring documentation is precise, efficient, and aligned with research objectives

Provide troubleshooting and ongoing support for Research Study Management and Enrollment interfaces, coordinating with technical teams to ensure seamless system integration and minimize disruptions to research workflows

Proactively identify potential risks within research-related processes, designing and implementing APeX-based solutions to mitigate issues before they impact workflows or data integrity

Develop comprehensive test scenarios and conduct rigorous testing to verify that system functionality meets operational requirements and supports user workflows as intended

Understands the unique operational needs of each customer. Manages execution of the product development process, product integration, product configuration, product testing and product release. Meet the quality and timeframe as set by the customer with some guidance from Manager I

Manage projects of the following nature: Product implementation, Product Upgrades, Product updates, Application Maintenance, etc

Responsible for Product Implementation planning and execution of plans

Consult customers to design and recommend solution architecture; recommending configuration approach and design for implementations

Mentor and guide Product Specialists, Product Leads and Product Associates

Manage non-function requirements in the project

Conduct and document pre-implementation process review of customers workflow

The ability to provide in- depth process reviews and implementation of improved processes

Consult with customer to identify and communicate hardware and software requirements prior to implementation

Conduct training sessions with customers pre- and post-implementation

Enable team collaboration working with cross-functional teams

Manage implementation milestones and activities per project schedule

Conduct presentations, reviewing customer workflow to internal work groups in relation to the implementation

Provide feedback to Product Managers utilizing customer feedback

Deliver virtual and onsite training around product setup and best practices

Provide professional implementation and support services to clients resulting in smooth, well-coordinated implementations

Preferred

Research + Ambulatory certification preferred

Benefits

Remote work

Abacus Service Corporation is provides IT solutions for global health care businesses.

Southfield, Michigan, USA

http://www.abacusservice.com

Growth Stage

Leadership Team

Sam Akunuri

Founder and COO

Company data provided by

AI Tools

Customize Your Resume

Maximize your interview chances

Build Cover Letter

Make your application stand out

Analyze How Well You Fit

Understand your strength & weakness

Qualifications

Research + Ambulatory - 3 – 5 years related work experience

Healthcare must have

Research certification required

Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s)

Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation

Advanced build experience in SmartTexts templates and SmartTools, Doc Flowsheets, Order Transmittal, OrderSets and SmartSets, Workflow Engine Rules, Role/Menu/Activity/Navigator setup, MyChart Questionnaires, Preference Lists, Facility Structure, Oncology Research Studies, Reporting Workbench, Synopsis and Radar Dashboards

Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels

Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline

Proficient in customizing Epic workflows, security templates, user workspaces, and dashboards to accommodate specific research requirements

Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses

3 – 5 years related work experience

Apex, Epic, Epic Best Practice Advisories, Epic Reporting Workbench

Research + Ambulatory certification preferred

Research + Ambulatory - 3 – 5 years related work experience.

3 – 5 years related work experience.

Required skills

Represents the skills you have, click on the tags, Epic, Epic Research Certification, Epic Ambulatory, Epic Best Practice Advisories, Epic Reporting Workbench, Epic SmartForms, Epic SmartTexts, Epic SmartTools, Epic Doc Flowsheets, Epic OrderSets, Epic SmartSets, Epic Workflow Engine Rules

Preferred skills

Research + Ambulatory certification preferred

Experience

3-5 years