Technical Solutions Manager, App Ads

Reddit is hiring a Technical Solutions Manager, App Ads to help advertisers and partners succeed with Reddit Ads. The individual contributor will troubleshoot mobile app advertising and measurement issues, advise customers and internal teams, and turn feedback into product and process improvements.

Responsibilities

Troubleshoot app install campaigns, including app and event setup, SDK and MMP integrations, attribution configuration, postbacks, SKAdNetwork (SKAN) workflows, and discrepancies between Reddit Ads and MMP reporting

Investigate and resolve advertiser and partner issues across campaign setup, targeting, delivery, pacing, reporting, measurement, account access, funding, APIs, integrations, and third-party reporting

Own technical issues from intake through resolution: assess customer and business impact, identify likely causes, coordinate with the right teams, and keep stakeholders informed

Support feature testing and share clear findings and actionable feedback with Product and Engineering

Advise advertisers and internal partners on implementation, measurement, and platform usage, translating business goals into practical technical recommendations

Document repeatable troubleshooting steps and contribute to runbooks, customer guidance, enablement, and process improvements that reduce recurring issues

Participate in a team on-call rotation for urgent technical issues

Benefits

Comprehensive Healthcare Benefits and Income Replacement Programs

401k with Employer Match

Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support

Family Planning Support

Gender-Affirming Care

Mental Health & Coaching Benefits

Flexible Vacation & Paid Volunteer Time Off

Generous Paid Parental Leave

Equity in the form of restricted stock units

Depending on the position offered, it may also be eligible to receive a commission

Company

Online community platform for topic-based discussions

San Francisco, California, USA

https://www.redditinc.com/

Founded in 2005

1001-5000 employees

Qualifications

5+ years of experience in technical solutions, solutions engineering, ad technology, digital advertising, measurement, integrations, or a related customer-facing technical role

Hands-on experience with mobile app install advertising and mobile measurement partners (MMPs), including investigating SDK or event configuration, attribution flows, postbacks, and campaign measurement discrepancies

Working knowledge of SKAN and mobile app attribution concepts, and the ability to explain measurement limitations and results to technical and non-technical audiences

Strong understanding of digital advertising workflows, including campaign setup, targeting, delivery, pacing, reporting, attribution, and measurement

Experience with REST APIs and technical integrations, including reading API documentation, testing endpoints, examining request and response payloads, and troubleshooting authentication or permissions

Ability to use logs, data analysis, developer tools, and reproducible test cases to investigate issues and recommend solutions

Clear written and verbal communication skills, including the ability to explain technical findings and next steps to different audiences

Strong experience building effective working relationships with customers and cross-functional partners

BA/BS Degree

Required skills

Mobile App Install Advertising, Mobile Measurement Partners (MMPs), SKAdNetwork (SKAN), Mobile App Attribution, Digital Advertising, REST APIs, Technical Integrations, Data Analysis

Experience

5+ years