Business Analyst II

Next Level Solutions is seeking a Business Analyst II to support Property & Casualty insurance implementation projects. The role partners with clients and cross-functional teams to gather and document requirements, support Agile delivery and user acceptance testing, validate solutions, analyze processes, and identify improvement opportunities.

Responsibilities

Independently gather, analyze, and document moderately complex business, functional, and non-functional requirements for client implementation projects

Contribute to backlog refinement and sprint planning by creating well-defined user stories, acceptance criteria, requirement updates, and documenting open questions using ADO, JIRA, or similar tools

Partner with Development, QA, and other cross-functional teams to ensure requirements are clearly understood and successfully delivered

Perform data analysis and structured root cause analysis to identify operational inefficiencies, workflow improvements, recurring issues, and process optimization opportunities

Create clear documentation, business process workflows, and analysis deliverables that effectively communicate with both technical and business audiences

Participate in solution walkthroughs and validation sessions to ensure proposed solutions align with documented requirements, business processes, and insurance operations

Support User Acceptance Testing (UAT) by helping develop test scenarios, validating outcomes, documenting defects, and tracking issues through resolution alongside QA, Development, and business stakeholders

Assist with change management activities by documenting requirement updates, performing impact analysis, and communicating changes in partnership with Senior and Lead Business Analysts

Participate in client meetings, requirements workshops, and project planning sessions while accurately capturing decisions, assumptions, risks, action items, and open questions

Provide effort estimates for assigned analysis work, proactively communicate blockers, identify requirement gaps, raise scope concerns, and highlight project timeline risks

Preferred

Familiarity with machine learning, artificial intelligence (AI), or predictive analytics is a plus

Property & Casualty insurance experience preferred

Entry-level certifications such as Certified Scrum Master (CSM), SAFe Agilist, ECBA, CCBA, or similar certifications are a plus

Exposure to Duck Creek, Guidewire, or BriteCore platforms is preferred

Machine Learning

Artificial Intelligence

Predictive Analytics

Certified Scrum Master (CSM)

SAFe Agilist

ECBA

CCBA

Duck Creek

Guidewire

BriteCore

Benefits

Annual bonus opportunities

Comprehensive health, dental, and vision benefits

Flexible work arrangements

Professional development and continuing education opportunities

Career advancement pathways

Paid time off and company holidays

Retirement savings programs

Wellness initiatives and employee support programs

Company-sponsored events and team-building activities

Remote work opportunities

Company

P&C insurance systems integration, QA, and DevOps services

Springfield, Missouri, USA

https://www.nlsnow.com/

Founded in 2018

201-500 employees

Qualifications

Working knowledge of Agile and Scrum methodologies, with familiarity in Waterfall and hybrid delivery approaches

Foundational understanding of Property & Casualty insurance operations, including policy administration, billing, and/or claims

Experience using business analysis and backlog management tools such as Microsoft 365, Azure DevOps (ADO), JIRA, or similar platforms

Understanding of API integrations, process automation, and cloud-based technology solutions

Strong written communication with the ability to create clear, organized documentation

Excellent communication and facilitation skills, effectively translating business requirements for both technical and non-technical audiences

Collaborative approach to problem-solving with a willingness to contribute ideas and support team success

Self-motivated with a strong sense of ownership and initiative to identify opportunities for improvement

Adaptable and positive when navigating changing priorities and evolving project needs

Maintains confidentiality and consistently demonstrates professionalism and high ethical standards

Bachelor's degree in Business, Insurance, Information Systems, Finance, or a related field

2–4 years of business analysis experience, with Property & Casualty insurance experience preferred

Flexibility to work outside of normal business hours as needed is required

Familiarity with machine learning, artificial intelligence (AI), or predictive analytics is a plus

Property & Casualty insurance experience preferred

Entry-level certifications such as Certified Scrum Master (CSM), SAFe Agilist, ECBA, CCBA, or similar certifications are a plus

Exposure to Duck Creek, Guidewire, or BriteCore platforms is preferred

2–4 years of business analysis experience, with Property & Casualty insurance experience preferred.

Required skills

Agile and Scrum Methodologies, Waterfall Methodology, Property and Casualty Insurance Operations, Microsoft 365, Azure DevOps, JIRA, API Integrations, Process Automation, Cloud-Based Technology Solutions, Machine Learning and Artificial Intelligence, Predictive Analytics, Guidewire

Preferred skills

Property & Casualty insurance experience preferred

Experience

2-4 years