Sr IT Business Analyst

The University of Rochester is hiring a Senior IT Business Analyst for its Digital Strategy & Innovation Office. The role leads business analysis and process optimization for enterprise digital patient engagement initiatives, translating stakeholder needs into scalable solutions and supporting implementation, adoption, and performance improvement.

Responsibilities

Leads assigned business analysis workstreams supporting enterprise digital engagement initiatives. Partners with clinical, operational, digital, access, and IT/Informatics teams to identify and understand operational priorities. Translates DSIO and operational priorities into defined problems, improvement opportunities, recommendations, and actionable plans that advance patient engagement and patient activation. Supports and leads departments through issue resolution, workflow review, operational assessments, and adoption support. Participates and frequently leads governance, operational workgroups, and meetings to ensure a coordinated execution of digital engagement strategies

Leads current- and future-state workflow assessments related to digital engagement to identify operational inefficiencies, barriers, and opportunities for improvement. Analyzes complex and interdependent processes, performs gap and root-cause analysis, facilitates workflow redesign, and recommends scalable improvements scalable improvements across patient education, MyChart, patient pathways, care navigation, communication, and experience initiatives

Leads business analysis activities associated with the implementation, optimization, validation, and operational readiness of digital patient engagement capabilities, including Epic MyChart, questionnaires, Care Companion, automated outreach, patient education, patient pathways, care navigation, and patient communications. Influences solution design by translating engagement needs into functional requirements and practical recommendations

Interprets operational data, Epic reports, dashboards, and enterprise reporting tools to evaluate patient engagement adoption, utilization, outreach effectiveness, workflow performance, and related measures. Develops KPIs. Interprets Epic reports, dashboards, and enterprise analytics to evaluate. Identifies trends, performance gaps and improvement opportunities. Develops data-informed recommendations for operational decision-making and continuous improvement. Shares recommendations with operational and departmental leaders through reporting, data validation, KPI tracking, and actionable insights. Leads the development, maintenance, and standardization of reporting tools, dashboards, and operational metrics to support enterprise digital strategies

Leads stakeholder meetings and requirements elicitation and facilitates design sessions with clinical, operational, digital, informatics, and technical stakeholders. Develops, reviews and defines process maps, use cases, functional requirements, operational workflows, standard operating procedures, and project documentation; resolves ambiguity and ensures stakeholder alignment around future-state needs

Leads or coordinates test planning, user acceptance testing, workflow validation, implementation readiness, training coordination, communications, issue resolution, adoption and post-implementation evaluation. Uses stakeholder feedback and performance data to identify and address barriers, strengthen engagement, and sustain improvements. Leads issue tracking and continuous improvement efforts to support long-term operational success

Other duties as assigned

Preferred

Master's degree in a related field preferred

1 year in a supervisory capacity preferred

Clinical or higher education experience preferred

ServiceNow, JIRA and/or Project Portfolio Management (PPM) software experience preferred

Experience in healthcare operations, business analysis, digital health, informatics, process improvement, information systems, clinical, higher education, or a related field preferred

Experience working with operational workflows, process improvement, or healthcare systems preferred

Experience with Epic, MyChart, or equivalent healthcare technology platforms preferred

Extensive computer literacy, including experience in Microsoft Office, particularly Excel, Teams and Powerpoint preferred

Knowledge of healthcare operations, complex business analysis, and technology-enabled workflows preferred

Demonstrated experience leading business analysis activities from discovery and requirements through solution design, testing, implementation, and optimization preferred

Ability to analyze complex operational data, identify root causes and opportunities, and develop actionable recommendations preferred

Understanding of digital health capabilities and healthcare technology environments preferred

Strong written and verbal communication skills preferred

Certification of Capability in Business Analysis (CCBA) or Professional Business Analysis (PMI-PBA) upon hire preferred

Supervisory Experience

Clinical Experience

Higher Education Experience

ServiceNow

JIRA

Project Portfolio Management (PPM)

Healthcare Operations

Business Analysis

Digital Health

Health Informatics

Process Improvement

Information Systems

Operational Workflows

Healthcare Systems

Epic

MyChart

Healthcare Technology Platforms

Computer Literacy

Microsoft Office

Microsoft Excel

Microsoft Teams

Microsoft PowerPoint

Complex Business Analysis

Technology-Enabled Workflows

Business Analysis Leadership

Requirements Gathering

Solution Design

Testing

Optimization

Operational Data Analysis

Root Cause Analysis

Actionable Recommendations

Digital Health Capabilities

Healthcare Technology Environments

CCBA Certification

PMI-PBA Certification

Company

Private research university offering bachelor's, master's, and doctoral degrees.

Rochester, New York, USA

https://www.rochester.edu/

Founded in 1850

10001+ employees

Qualifications

Bachelor's degree and 5 years of relevant experience required

Or equivalent combination of education and experience

Experience with project management from planning through implementation required

Excellent leadership, verbal and written communication, presentation, analytical and problem solving skills required

Proven track record executing multiple work streams and producing consistent results required

Ability to distill technical information into succinct and digestible information for a broad, non-technical audience required

Master's degree in a related field preferred

1 year in a supervisory capacity preferred

Clinical or higher education experience preferred

ServiceNow, JIRA and/or Project Portfolio Management (PPM) software experience preferred

Experience in healthcare operations, business analysis, digital health, informatics, process improvement, information systems, clinical, higher education, or a related field preferred

Experience working with operational workflows, process improvement, or healthcare systems preferred

Experience with Epic, MyChart, or equivalent healthcare technology platforms preferred

Extensive computer literacy, including experience in Microsoft Office, particularly Excel, Teams and Powerpoint preferred

Knowledge of healthcare operations, complex business analysis, and technology-enabled workflows preferred

Demonstrated experience leading business analysis activities from discovery and requirements through solution design, testing, implementation, and optimization preferred

Ability to analyze complex operational data, identify root causes and opportunities, and develop actionable recommendations preferred

Understanding of digital health capabilities and healthcare technology environments preferred

Strong written and verbal communication skills preferred

Certification of Capability in Business Analysis (CCBA) or Professional Business Analysis (PMI-PBA) upon hire preferred

Required skills

Business Analysis, Healthcare Operations, Process Improvement, Epic, MyChart, ServiceNow, JIRA, Microsoft Excel, Microsoft Teams, PowerPoint, CCBA, PMI-PBA

Preferred skills

Master's degree in a related field preferred, 1 year in a supervisory capacity preferred, Clinical or higher education experience preferred, Strong written and verbal communication skills preferred, Glassdoor, 3.9, Rochester, New York, USA, https://www.rochester.edu/, H1B Sponsorship, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, Represents job field similar to this job, Management and Executive, Education and Training, Engineering and Development, Customer Service and Support, Human Resources, Accounting and Finance, Creatives and Design, Trends of Total Sponsorships, *2026, (126), 2025, (233), 2024, 2023, (130), 2022, (106), 2021

Experience

5+ years