Services Consulting Specialist

FourKites provides a supply chain visibility and orchestration platform for global enterprises. The Services Consulting Specialist bridges Sales and Professional Services by scoping services, assessing implementation risks, and gathering requirements for new and expansion business, ensuring a smooth handoff into implementation.

Responsibilities

• Partner with Sales and Customer Success to evaluate prospect feasibility and ensure customers can be successfully implemented within FourKites’ delivery model
• Lead prospect and customer design sessions to map current-state operations and define a clear solution path with FourKites
• Engage with high-value, complex prospects to facilitate workshops that identify solution gaps, operational complexities, and a viable path forward
• Support Sales on RFP responses related to implementation and operations activities
• Provide strategic guidance on pilot programs during the pre-sales cycle
• Review and enforce BRD completeness standards before SCS engagement begins; define and publish minimum intake requirements to Sales and Pre-Sales (Solution Advisors.)
• Review and approve Rough Order of Magnitude (ROM) outputs for highly complex delivery models
• Own the review and finalization of the Solution Scoping Document (SSD), which drives prospect and customer conversations to confirm final project scope
• Design and facilitate cross-modal business process design sessions; build methodology that progressively transfers facilitation capability from SCS to Implementation Managers
• Build and maintain standard scoping questionnaires, and create RACI matrices covering roles and responsibilities from qualification through contract
• Support Sales, Customer Success, and Implementation teams with Fixed Fee service offerings — including estimated timelines, sample project plans, and hours estimates scoped to each prospect’s requirements
• Provide the legal team with all scope inputs required for Statement of Work (SOW) creation
• Own all redline reviews and responses specific to the SOW
• Identify and flag implementation risk with pipeline opportunities - including ARR-to-complexity mismatches and unrealistic timeline commitments - and escalate appropriately via Deal Desk Reviews
• Partner with Sales and Product on new service offerings and strategic partnerships
• Serve as the implementation team's authority on PS fee requirements and scope commitments; maintain appropriate commercial terms under Sales pressure for concessions, with a defined escalation path to PS leadership when alignment cannot be reached
• Lead ongoing training sessions with the Sales organization to elevate Professional Services as a value-add and competitive differentiator
• Partner with the Solution Advisor (SA) team to deliver best practice training on implementation methodology and prospect scoping
• Define, communicate, and enforce the SCS engagement model - including minimum thresholds for assignment, scope boundaries between SCS, SA, and AE, and the process for managing out-of-scope requests routed incorrectly to the SCS team
• Own the creation, maintenance, and ongoing updates of all internal and external SCS collateral
• Own the creation, maintenance, and ongoing updates of all internal SCS reporting

Preferred

• Bachelor's or Master's degree in Business, Computer Science, or a related field
• Excellent verbal and written communication skills, with the ability to engage both business and technical stakeholders
• Deep knowledge of the FourKites Implementation Methodology and the full FourKites product suite
• Superior presentation skills, including experience presenting to C-level executives
• Proven track record of driving successful implementations with enterprise clients
• Strong critical thinking skills with the ability to thrive in a fast-paced, agile environment
• Computer Science Degree
• Enterprise Implementations
• Agile Methodology
• Verbal Communication
• Written Communication
• Stakeholder Engagement
• Presentation Skills
• Critical Thinking

Benefits

• 5 global recharge days, in addition to generous PTO and standard holidays
• Parental leave for all parents
• An annual wellness stipend
• Volunteer days
• Time during the workday to learn and celebrate diversity
• Medical, Dental & Vision benefits starting on first day of employment
• 401k Retirement savings with employer match
• Bonus and incentive compensation
• Employee stock option program
• Employer paid life insurance and short term disability insurance
• Family planning and inclusive wellbeing resources
• Technology reimbursement
• Commuter benefits for in-office employees (Chicago)
• Ongoing learning & development opportunities
• A collaborative culture

Company

• AI supply chain orchestration and visibility platform
• Chicago, Illinois, USA
• https://www.fourkites.com/
• Founded in 2014
• 501-1000 employees

Qualifications

• 5+ years of experience in an Implementation or Services Sales support role preferably within a SaaS software organization
• 7+ years of customer-facing experience, including a portion with enterprise-level clients, in the supply chain space
• Experience assessing data readiness across multi-modal supply chain environments and diagnosing integration gaps prior to implementation
• Ability to operate with agility in a fast-paced environment, managing and prioritizing multiple tasks simultaneously
• Strong analytical skills with the ability to identify root causes and develop effective solutions
• Proven ability to build and foster cross-functional relationships that drive consistent messaging throughout the sales cycle
• Deep knowledge of the FourKites Implementation Methodology and the full FourKites product suite
• Bachelor's or Master's degree in Business, Computer Science, or a related field
• Excellent verbal and written communication skills, with the ability to engage both business and technical stakeholders
• Superior presentation skills, including experience presenting to C-level executives
• Proven track record of driving successful implementations with enterprise clients
• Strong critical thinking skills with the ability to thrive in a fast-paced, agile environment

Required skills

• Implementation Services, Services Sales Support, SaaS, Enterprise Client Engagement, Supply Chain, Supply Chain Data Readiness Assessment, Integration Gap Assessment, FourKites Implementation Methodology, FourKites Product Suite, Cross-Functional Relationship Building

Experience

• 5+ years