Computer Informatics Analyst, Bureau of Public Health Clinics

The NYC Department of Health and Mental Hygiene works to improve the health of New Yorkers through public health services, research, education, and policy development. The Computer Informatics Analyst will analyze clinical data, support electronic medical record users, develop monitoring tools, and translate findings into improvements for clinical operations, research, and workflows.

Responsibilities

Provide frontline support to clinical staff for the Electronic Medical Record (EMR), troubleshooting issues and guiding workflow adoption

Design, implement, and maintain data collection frameworks using REDCap and EMR data sources to support clinical programs, quality improvement, and research activities

Conduct descriptive and exploratory data analyses using SQL, R, or SAS to assess system utilization, clinical workflow patterns, and user behavior

Develop routine monitoring metrics, dashboards, and reports to evaluate EMR adoption, data completeness, and workflow performance over time

Support monitoring and evaluation (M&E) activities by defining indicators, tracking performance against benchmarks, and identifying trends or gaps in clinical operations

Perform data validation, and quality assurance to ensure accuracy and reliability of EMR, Redcap and other data collection/documentation applications/tools

Contribute to research and evaluation efforts by preparing analytic datasets, conducting preliminary analyses, and supporting interpretation of findings

Collaborate with clinical informatics, operational, and research stakeholders to translate data insights into actionable recommendations, trainings and workflow improvements

Support documentation of data definitions, and evaluation findings to promote transparency, reproducibility, and knowledge sharing

Other tasks as assigned

Preferred

Proficiency in SQL and data analysis using R or SAS; experience developing and managing workflows in REDCap; familiarity with EMR systems

Knowledge and experiences with HL7 are a plus

Prior experience supporting clinical staff or end users in healthcare IT, data collection, or clinical informatics projects is preferred

Highly organized, detail-oriented, strong critical thinking and problem-solving skills, and excellent written and verbal communication

Ability to manage multiple tasks, work collaboratively across clinical and technical teams, and translate data insights into actionable recommendations

SQL

Data Analysis

R

SAS

REDCap Workflow Management

EMR Systems

HL7

Healthcare IT

Data Collection

Clinical Informatics

Clinical User Support

Data Insight Translation

Actionable Recommendations

Organization

Attention to Detail

Critical Thinking

Problem-Solving

Written Communication

Verbal Communication

Task Management

Collaboration

Cross-Functional Teamwork

Benefits

A premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.

Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.

A public sector defined benefit pension plan with steady monthly payments in retirement.

A tax-deferred savings program

A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

Depending on your position, you may be able to work up to two days during the week from home.

You may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Company

New York City public health agency

Queens, New York, USA

https://www.nyc.gov/site/doh/index.page

Founded in 1866

5001-10000 employees

Qualifications

A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health

A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or

A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or

Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above

Proficiency in SQL and data analysis using R or SAS; experience developing and managing workflows in REDCap; familiarity with EMR systems

Knowledge and experiences with HL7 are a plus

Prior experience supporting clinical staff or end users in healthcare IT, data collection, or clinical informatics projects is preferred

Highly organized, detail-oriented, strong critical thinking and problem-solving skills, and excellent written and verbal communication

Ability to manage multiple tasks, work collaboratively across clinical and technical teams, and translate data insights into actionable recommendations

Required skills

SQL, R, SAS, REDCap, Electronic Medical Records (EMR), Healthcare IT, Clinical Informatics, HL7, Data Analysis, Data Validation

Preferred skills

Knowledge and experiences with HL7 are a plus

Experience

Mid level