EHR Applications Analyst 2 - Professional Billing (PB)

Beth Israel Lahey Health is hiring an EHR Applications Analyst II to support its electronic health record applications. The role builds, maintains, and improves EHR content, coordinates with business owners and operational teams, and provides application support, documentation, and project delivery.

Responsibilities

Defines, documents, builds and maintains EHR application content. (essential)

Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner. (essential)

Completes assigned projects and meets deadlines with moderate supervision from Team Leader and/or manager and begins to exhibit strong project management skills. (essential)

Escalates any issues that may adversely impact deliverables. (essential)

Achieves and maintains required certifications (if applicable) of respective EHR application and stay current with new application functionality and enhancements. (essential)

Acts as a liaison between IT, customers and/or vendors. Participates in meetings with all operational areas using the software application. (essential)

Prepares and maintains documentation, including analysis, design, programming, standard procedures and user guides. (essential)

Performs all other duties as needed or directed to meet the needs of the department and/or customer. (essential)

Provides on call / after hours support as required. (essential)

Mentors junior colleagues in the development of application knowledge. (essential)

Preferred

Bachelor's degree preferred

Company

Integrated health care system providing patient care, research, education

Cambridge, Massachusetts, USA

https://www.bilh.org/

Founded in 2019

10001+ employees

Qualifications

High School diploma or GED required

1-3 years related work experience required in Direct experience in Electronic Health Record implementation and support. In lieu of direct experience, min. 2-5 years of operational experience utilizing the applicable Electronic Health Records' applications

Ability to analyze large data sets effectively and efficiently

Vendor required certification in good standing (or proficiency if vendor accepts) for applications/modules employee is assigned to support. If not currently certified (or proficient), employee will have 6 months from their Date of Hire or Date of Transfer into a position that requires certification (proficiency) to obtain such certification

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access

Ability to make decisions that are guided by general instructions and practices requiring some interpretation

Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents

Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations

Ability to communicate clearly and effectively in written English with internal and external customers

Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers

Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations

Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members

Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations

Bachelor's degree preferred

1-3 years related work experience required in Direct experience in Electronic Health Record implementation and support. In lieu of direct experience, min. 2-5 years of operational experience utilizing the applicable Electronic Health Records' applications..

Required skills

Electronic Health Record (EHR) Implementation and Support, Professional Billing (PB) Applications, EHR Application Certification, Data Analysis, Microsoft Office, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Web-Based Applications

Preferred skills

Bachelor's degree preferred, Glassdoor, 3.5, Cambridge, Massachusetts, USA, https://www.bilh.org, H1B Sponsorship, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, 80, Represents job field similar to this job, Engineering and Development, Management and Executive, Trends of Total Sponsorships, *2026, (2), 2024, 2022, (1), Late Stage, Leadership Team, Avery Palardy, Executive Director, Climate & Sustainability, Robert Fields, EVP, Chief Clinical Officer, Recent News, Boston Globe, 2026-10-09, Seattle TechFlash, 2026-10-08, Company data provided by

Experience

1-3 years