Business Analyst

NYU Langone Health is hiring a Business Analyst to optimize UKG Pro and Finance Salesforce enhancements in collaboration with Payroll, MCIT, and Human Resources. The role analyzes data and processes, manages system and improvement initiatives, and supports testing, training, reporting, compliance, and end-user communications.

Responsibilities

Conduct data analyses using UKG Pro, Finance Salesforce, PeopleSoft, Tableau, Excel, and other available reporting tools to identify trends, recurring issues, process gaps, system compliance concerns, and opportunities for improvement. Analysis may include timekeeping and payroll-related data, system ticket trends, enhancement requests, testing results, training participation, end-user adoption, productivity metrics, and department-level adherence to Finance timekeeping policies and procedures

Monitor UKG system compliance in relation to Finance timekeeping policies and procedures, including review of timekeeping activity, recurring exceptions, punch edits, manager or timekeeper actions, and other system usage trends that may indicate training needs, process gaps, or non-compliance with established standards

Provide recommendations based on data findings to support process improvement, identify training needs, improve end-user support, reduce recurring system or process issues, strengthen compliance with Finance timekeeping policies and procedures, and inform leadership decision-making

Develop, maintain, and analyze operational reports and dashboards related to UKG Pro and Finance Salesforce support activities, including ticket volume, issue trends, project status, testing outcomes, training completion, communication/adoption metrics, and department-level process compliance

Prepare reporting and analytics for Finance leadership, Payroll, HR, MCIT, and project stakeholders to monitor progress, identify risks, prioritize enhancements, evaluate process effectiveness, assess adherence to Finance timekeeping standards, and support business decisions

Manage multiple system, process improvement, training, testing, reporting, compliance monitoring, and change management initiatives related to UKG Pro and Finance Salesforce

Support projects related to system enhancements, defect resolution, upgrade readiness, user acceptance testing, policy and procedure updates, training development, communication planning, reporting improvements, end-user support initiatives, and compliance with Finance timekeeping policies and procedures

Track project tasks, document open items, coordinate with Payroll, HR, MCIT, Finance leadership, and operational stakeholders, and provide timely updates on project progress

Facilitate status meetings, monitor timelines and deliverables, escalate risks or barriers, and ensure project documentation is complete and accurate

Document defects, enhancements, requests, compliance concerns, and process improvement opportunities for UKG Pro and Finance Salesforce, including business requirements, testing outcomes, end-user impact, policy/procedure considerations, and recommended next steps

Create and deliver engaging PowerPoint presentations for leadership, effectively communicating key insights, project updates, and strategic recommendations

Assist in developing and executing financial system test scripts for UKG Pro and Finance-Salesforce

Collaborate with Payroll and IT teams to document and evaluate test results

Analyze the end-user impact of all change requests or enhancements

Develop, review, document, and update policies and procedures related to financial activities

Identify training and development needs through job analysis, research, and consultation with finance management and end users

Work with teams to produce appropriate and effective training programs for all relevant parties in the division

Engage and document thoroughly and accurately in-bound correspondence in Salesforce

Assist Senior Business Analyst with creating and distributing end-user communications related to UKG Pro and Finance-Salesforce

Administer and assist with training initiatives

Design, develop, and modify training programs, including video courses

Amend and revise programs as necessary to adapt to changes in the work environment

Create and compile training materials and manuals

Perform all other duties or special projects as assigned

Ensure end-user service both internally and externally. Communicate clearly and concisely with end users promptly. Organize tasks to assign appropriate resources and provide information. Demonstrate initiative to improve services and processes to end users. Demonstrate creative thinking for developing solutions. Manage multiple tasks and projects. Respect and maintain the confidentiality of all financial information within NYULH. Demonstrate trustworthiness and integrity both to staff and end users. Facilitate a team atmosphere within Finance and respective departments. Cooperate and communicate effectively and harmoniously with administration, peers, general staff, and other NYULH personnel, both courteously and professionally

Preferred

Familiarity with UKG Pro Workforce Management, Salesforce, Tableau, PeopleSoft, and Learning Management Systems (LMS)

Education experience with respect to computer applications and or computer science is a plus, but not required

Experience with PeopleSoft Query and Alteryx/Tableau is desired, but not required

UKG Pro Workforce Management

Salesforce

Tableau

PeopleSoft

Learning Management Systems

PeopleSoft Query

Alteryx

Computer Applications Education

Computer Science Education

Benefits

Financial security benefits

A generous time-off program

Employee resource groups for peer support

A holistic employee wellness program focused on physical, mental, nutritional, sleep, social, financial, and preventive care

Company

Integrated academic health system for patient care, education, and research

New York, New York, USA

https://nyulangone.org/

Founded in 1841

10001+ employees

Qualifications

To qualify you must have a Bachelors degree in Accounting, Finance, Economics or Business Administration or Management

A minimum of 2 years of work experience in business process analysis, financial or data analysis or related tasks

The candidate must have analytical and computer skills to support the analysis, documentation and recommendations for improvements of processes across the finance enterprise

The Business Analyst should have solid communication skills that enable the individual to perform interviews with individuals, gather and interpret information as well as convey messages and findings concisely to relevant parties throughout the organization

The individual must be detail oriented and able to work independently and within a team on multiple projects simultaneously

Other minimum qualifications include intermediate working knowledge of Microsoft Office, with a strong emphasis on Excel, Word and Visio

Advanced Excel skills

Experience in content creation

Proficiency in Camtasia, Audiate, Articulate 360, or equivalent software

Qualified candidates must be able to effectively communicate with all levels of the organization

Familiarity with UKG Pro Workforce Management, Salesforce, Tableau, PeopleSoft, and Learning Management Systems (LMS)

Education experience with respect to computer applications and or computer science is a plus, but not required

Experience with PeopleSoft Query and Alteryx/Tableau is desired, but not required

A minimum of 2 years of work experience in business process analysis, financial or data analysis or related tasks.

Required skills

Business Process Analysis, Financial Analysis, Data Analysis, Excel, Camtasia, Audiate, Articulate 360, UKG Pro Workforce Management, Salesforce, Tableau, PeopleSoft Query, Alteryx

Experience

2+ years