Sr. PM–T, Offers & Mktplace Conversion

eBay is hiring a Senior Technical Product Manager to lead its Buyer and Seller Initiated Offers and Marketplace Conversion portfolio. The role owns the strategy, roadmap, experimentation, implementation, and measurement of customer-facing offers communications across owned channels, partnering with cross-functional teams to improve marketplace conversion and customer relevance.

Responsibilities

• Own the Offers CRM Communications portfolio, including vision, strategy, roadmap, experimentation, performance, and measurable business outcomes
• Build and deliver customer-facing CRM experiences across email, push notifications, in-app notifications, hub, and future owned-channel surfaces that help buyers and sellers move through offer-based shopping moments
• Lead roadmap planning and prioritization across multiple programs and features, balancing customer value, conversion impact, operational complexity, technical feasibility, marketplace dynamics, and long-term strategic value
• Partner with Engineering, Data Science, Analytics, CRM, Design, and partner product teams to improve offer signal quality, trigger logic, audience eligibility, ranking, suppression, frequency capping, send-time optimization, channel orchestration, and measurement
• Translate customer problems, marketplace opportunities, and portfolio priorities into clear product requirements, MVPs, experiments, and execution plans; create PRDs, manage dependencies, and drive execution from discovery to launch
• Lead and mentor PM partners, helping them increase their impact, sharpen product judgment, and deliver high-quality outcomes across the Offers roadmap

Benefits

• The total compensation package for this position may also include a target bonus and restricted stock units (as applicable).
• A full range of medical, financial, and/or other benefits, including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Company

• Global online marketplace for buying and selling goods.
• San Jose, California, USA
• https://www.ebay.com/
• Founded in 1995
• 10001+ employees

Qualifications

• 7–9 years of product management experience, including experience in technical product management, growth product management, lifecycle/CRM communications, marketplace products, personalization, conversion optimization, or user behavior-based trigger systems
• Experience owning complex customer-facing product portfolios with measurable business outcomes, ideally in a marketplace, e-commerce, consumer technology, or large-scale digital platform environment
• Proven experience building or optimizing lifecycle communications across email, push, in-app, hub, or similar owned channels, including audience strategy, trigger logic, messaging, experimentation, and measurement
• Strong customer and product judgment, with the ability to understand buyer and seller needs, customer fatigue, offer dynamics, urgency, marketplace incentives, and conversion trade-offs
• Working knowledge of AI/ML-powered product systems, with the ability to partner effectively with Data Science, Analytics, Recommendations, and Engineering teams on signal quality, model or rules-based decisioning, inputs and outputs, performance measurement, and governance
• A growth mindset and demonstrated ability to lead complex cross-functional initiatives, communicate clearly with technical and non-technical partners, influence without authority, and turn ambiguity into actionable strategy and execution
• 7–9 years of product management experience, including experience in technical product management, growth product management, lifecycle/CRM communications, marketplace products, personalization, conversion optimization, or user behavior-based trigger systems.

Required skills

• Technical Product Management, Lifecycle/CRM Communications, Marketplace Conversion Optimization, Audience Strategy, Trigger Logic, Email, Push, and In-App Communications, Performance Measurement, AI/ML-Powered Product Systems, Recommendation Systems, Model Governance

Experience

• 7-9 years