Implementation Specialist

Suvoda is hiring an Implementation Specialist to configure study activities using customer documentation and support payments to clinical trial participants. The role focuses on accurate data interpretation, quality and risk mitigation, collaboration with customers and internal teams, and consistent study implementation.

Responsibilities

Review and interpret global customer documentation related to study activities, including but not limited to; contracts, budgets, amendments, ICF's and templates

Identify areas of quality risk and/or need in pursuit of a best-in-class customer, site, and patient experience

Apply best practices to extract and configure customer data into applicable study activities from source documents

Collaborate and communicate with business partners to verify interpretation of study requirements

Adhere to auditing and monitoring checklists and procedures

Adhere to both internal KPIs and customer-driven SLAs

Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with customers and Client Delivery colleagues to achieve resolution and adhere to best practices

Contribute to internal process documents to ensure study configurations are consistent and follow best practices

Partner with Product and IT teams to identify areas of enhancement across platforms

Support Client Delivery in establishing and maintaining positive customer relationships

Perform other duties, assignments, and/or special projects as time or circumstances necessitate

Preferred

At least 1 year of previous experience in the pharmaceutical or CRO industry

contract management-related experience preferred

Pharmaceutical Industry Experience

CRO Industry Experience

Contract Management

Benefits

Remote - United States

Company

Clinical trial software platform for complex, life-sustaining studies

Conshohocken, Pennsylvania, USA

https://www.suvoda.com/

Founded in 2013

1001-5000 employees

Qualifications

Experience with Microsoft Word and Excel required

Strong attention to detail required

Ability to dissect the key elements of clinical trial financial documents and identify payable activities

Ability to handle high volume in a fast-paced environment

Excellent writing skills

A mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience required

Must have excellent analytical, organizational, communication, and interpersonal skills

Exceptional time management skills to support shifting priorities and key client deliverables

At least 1 year of previous experience in the pharmaceutical or CRO industry

Contract management-related experience preferred

Required skills

Microsoft Excel, Microsoft Word, Clinical Trial Financial Document Analysis, Contract Management, Pharmaceutical or CRO Industry Experience

Preferred skills

contract management-related experience preferred

Experience

1+ years