Mid-Market Engagement Manager

Responsibilities

• Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid-market customers
• Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Profound platform
• Develop and execute a combination of white-glove initiatives and scaled strategies to ensure strong customer health and engagement
• Become an expert in the AI search space and develop a strong understanding of how large language models work
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Benefits

• Variable compensation
• Equity
• Enterprise GenAI marketing intelligence and visibility platform.
• New York, New York, USA
• https://www.tryprofound.com
• Distribution of Different Job Fields Receiving Sponsorship
• Represents job field similar to this job
• Sales
• Engineering and Development
• Product Management
• Customer Service and Support
• Management and Executive
• Accounting and Finance
• Trends of Total Sponsorships
• *2026
• (14)
• 2025
• (3)
• Late Stage
• Total Funding
• $334.5M
• Key Investors
• Kleiner Perkins,Sequoia Capital
• Lightspeed Venture Partners
• Sequoia Capital
• 2026-09-15
• Series D· $180M
• 2026-02-24
• Series C· $96M

Qualifications

• 2 or more years of experience working with mid-market customers to drive strategic outcomes in a customer success, account management, or consulting capacity
• Excellent communication skills with the ability to deliver presentations and demonstrations effectively
• Self-motivated and driven, with a passion for building strong customer relationships
• Comfortable diving into challenges and operating in ambiguous environments
• Strong analytical mindset with comfort working with quantitative data
• Ability to own processes end to end with strong critical thinking skills and project management skills
• Comfortable managing multiple initiatives simultaneously
• Experience in the search or marketing industry
• This is an on-site role based in our NYC, SF, or London office, designed for builders who thrive on speed, iteration, and meaningful impact

Required skills

• Customer Success, Account Management, Consulting, Quantitative Analysis, Search Marketing, Customer Relationship Management

Preferred skills

• Project Management

Experience

• 2+ years