Implementation Specialist, Health Information Management

MRO provides release of information solutions and services for healthcare clients. The Implementation Specialist leads the implementation of MRO’s Exchange Manager platform and related technology at client sites, develops ROI workflows, trains users, resolves operational issues, and coordinates with internal teams and clients through the transition to standard operations.

Responsibilities

• Manages, leads, and or provides support to all implementations of MRO’s Exchange Manager platform and any technology add-ons at client sites that include, but not be limited to:
• Creating and executing effective and efficient release of information (ROI) workflows
• Training of all field users (ROI Specialists) on processes and software application use
• Resolving operational and technical issues as necessary
• Serve as primary resource between MRO and client throughout the implementation phase and until normal state of operations is achieved
• Develop positive work relationships with on-site clients and serves as a resource in the transition of the ROI process
• Collaborate and coordinate with other MRO resources as necessary to ensure successful and optimal outcomes for all client implementations, including but not limited to, working with the Sales, Account Management, Compliance/Privacy, and the Operations teams to support the pre-implementation phase to the Operations “hand over” through sales calls, site assessments, policies and procedure meetings, and post-implementation calls
• Ensure that proper escalation procedures are followed when client timelines are adjusted or in jeopardy
• Other duties as assigned by the Managers of Implementation as appropriate

Preferred

• Bachelor's in Health Information Management (HIM) preferred (RHIA eligible accepted)
• HIT and implementation experience preferred
• Health Information Management degree
• RHIA eligibility
• HIT experience
• Implementation experience

Benefits

• Eligible employees may also receive an annual cash bonus
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) plan

Company

• Healthcare clinical data management and advanced analytics platform
• Norristown, Pennsylvania, USA
• http://www.mrocorp.com/
• Founded in 2002
• 1001-5000 employees

Qualifications

• Bachelor's required or equivalent experience
• Enthusiastic, self-motivated, deep work ethic required
• Excellent communication skills (verbal, written, and presentation) and exceptional listening skills required
• Excellent computer skills specifically MS Word, Excel, and Outlook
• Strong attention to detail with excellent time management and organizational skills
• Ability to maintain and strive in a daily high activity environment providing excellent customer service to meet objectives
• Ability to travel by air or road is required
• Bachelor's in Health Information Management (HIM) preferred (RHIA eligible accepted)
• HIT and implementation experience preferred

Required skills

• Microsoft Word, Microsoft Excel, Microsoft Outlook, Health Information Technology (HIT), Registered Health Information Administrator (RHIA)

Preferred skills

• HIT and implementation experience preferred

Experience

• Mid level