Production Support Data Analyst Healthcare

DLS Solutions is seeking a Production Support Data Analyst to provide timely analysis, investigation, and resolution of data-related requests and production support issues in a healthcare environment. The role manages data tickets, performs root cause analysis, develops and maintains Tableau reporting, analyzes data using SQL and related tools, and collaborates with business and technical stakeholders.

Responsibilities

Review, prioritize, and manage incoming data support tickets and user requests

Investigate data discrepancies, reporting issues, and production incidents

Perform root cause analysis and develop corrective actions to resolve issues

Triage requests based on business impact, complexity, and urgency

Ensure timely resolution of support requests while maintaining high-quality service levels

Document findings, resolutions, and recommendations for future reference

Analyze data from multiple sources to identify trends, anomalies, and business impacts

Write and optimize complex SQL queries to support data investigations and reporting requirements

Use Python and Databricks to perform advanced data analysis, validation, and troubleshooting

Develop, modify, and maintain Tableau dashboards, reports, and visualizations based on business requirements

Validate data accuracy and ensure consistency across reports and systems

Translate business questions into actionable data insights

Engage directly with business users to understand objectives, desired outcomes, and problem statements

Gather and clarify requirements to ensure accurate and complete solutions

Communicate investigation results, recommendations, and status updates in a clear and professional manner

Partner with cross-functional teams, including business stakeholders, data engineering, application support, and leadership

Provide guidance and recommendations on data availability, quality, and reporting capabilities

Identify recurring issues and recommend process improvements to reduce support volume

Contribute to knowledge base documentation, support procedures, and best practices

Assist in enhancing reporting, monitoring, and data validation processes

Support initiatives focused on improving data quality, operational efficiency, and user satisfaction

Preferred

Experience supporting enterprise data platforms and data warehouses

Knowledge of ETL processes and data pipelines

Familiarity with cloud-based analytics environments (Azure preferred)

Experience working within Agile or IT service management environments

Understanding of data governance and data quality best practices

Enterprise Data Platforms

Data Warehouses

ETL Processes

Data Pipelines

Cloud Analytics Environments

Azure

Agile Methodologies

IT Service Management

Data Governance

Data Quality Best Practices

Benefits

Remote permanent position

Company

Staffing and recruiting for contract and permanent roles

Paoli, Pennsylvania, US

http://dlsolutions.io/

2-10 employees

Qualifications

Healthcare experience is required

Must have SQL (queries) and Tableau for reporting

Bachelor's degree in Information Technology, Computer Science, Data Analytics, Business Analytics, or related field, or equivalent work experience

3+ years of experience in data analysis, production support, reporting, or related roles

Strong experience with:

SQL

Python

Databricks

Tableau

Experience investigating and resolving data-related issues in a production environment

Ability to analyze complex datasets and identify root causes of data discrepancies

Strong understanding of data structures, databases, and reporting methodologies

Experience managing multiple priorities in a fast-paced environment

Excellent problem-solving and analytical skills

Strong verbal and written communication skills

Customer-focused mindset with a commitment to service excellence

Ability to quickly respond to and resolve end-user requests

Exceptional attention to detail and accuracy

Strong collaboration and relationship-building skills

Ability to translate technical findings into business-friendly language

Self-motivated with the ability to work independently and as part of a team

Strong organizational and time management skills

Experience supporting enterprise data platforms and data warehouses

Knowledge of ETL processes and data pipelines

Familiarity with cloud-based analytics environments (Azure preferred)

Experience working within Agile or IT service management environments

Understanding of data governance and data quality best practices

3+ years of experience in data analysis, production support, reporting, or related roles.

Required skills

SQL, Tableau, Python, Databricks, Healthcare Data Analysis, Production Data Support, Data Issue Investigation and Resolution, Root Cause Analysis, Data Warehousing, ETL Processes, Data Pipelines, Azure

Preferred skills

Knowledge of ETL processes and data pipelines

Experience

3+ years