Vice President-Organizational Change Management

JPMorganChase is a global financial institution providing asset and wealth management, banking, and financial services. The Vice President, Organizational Change Management role leads the people side of AI transformation across the global Asset and Wealth Management Marketing organization, including readiness, communications, training, adoption, governance, and risk management. The role also drives content governance, metadata, and taxonomy adoption across marketing functions and regions.

Responsibilities

• Develop and implement change management plans that translate the CMO's AI transformation vision into actionable workstreams across functions and regions, including a phased roadmap detailing impacts, communications, training, risk mitigation, and success metrics for the AI transformation
• Partner with functional and regional marketing leaders to assess impact, address resistance, and co-design adoption approaches tailored to their teams' specific needs. Conduct stakeholder impact and readiness assessments to identify skill gaps, workflow changes, and intervention priorities by function and region
• Create and deliver clear, compelling messaging that helps the marketing organization understand the “why” behind AI adoption and what it means for their roles and ways of working. Develop tailored communication toolkits—including talking points, FAQs, and presentation materials—that equip leaders and teams to engage with the change confidently and consistently
• Design and facilitate learning experiences—from AI literacy to new-workflow adoption—that build confidence and competence across all levels of the marketing organization, delivering role-specific workshops, guides, and learning modules directly or through a change champion network
• Track progress, sentiment, and risks, providing actionable insights and recommendations to the CMO office. Establish a regular reporting cadence covering adoption rates by team/function, training completion, sentiment surveys, qualitative feedback, and risk identification, with recommendations for course correction
• Apply a strong risk and controls mindset by ensuring processes are documented, governance is embedded, and changes support audit readiness and ongoing control requirements
• Apply human-centered design to reimagine processes and operating models that drive adoption and value
• Develop, implement, and maintain a robust AI governance framework for AWM Marketing
• Lead change management for content governance initiatives, including the development and adoption of content metadata standards and taxonomy models that improve content discoverability, reuse, measurement, and control adherence across regions and functions
• Partner with marketing operations, platform owners, and risk/controls stakeholders to define metadata attributes, usage guidelines, and governance workflows (e.g., intake, tagging, quality checks, exceptions), and to embed these practices into day-to-day marketing processes and tooling

Preferred

• Asset or wealth management marketing experience strongly preferred
• Experience leading change management initiatives for AI and/or technology-driven transformations
• Experience working in large, matrixed, cross-functional, and/or global organizations
• Change management certification (e.g., Prosci, CCMP) preferred
• Experience partnering with content operations, digital platform teams, or marketing technology teams on taxonomy/metadata implementation within content management, workflow, or asset management platforms
• Asset Management Marketing
• Wealth Management Marketing
• Change Management
• AI-Driven Transformation
• Technology-Driven Transformation
• Large Organization Experience
• Matrixed Organization Experience
• Global Organization Experience
• Prosci Certification
• CCMP Certification
• Content Operations
• Digital Platforms
• Marketing Technology
• Taxonomy Implementation
• Metadata Implementation
• Content Management Platforms
• Workflow Platforms
• Asset Management Platforms
• Cross-Functional Collaboration
• Stakeholder Partnership

Benefits

• For eligible roles, commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• Comprehensive health care coverage
• On-site health and wellness centers
• A retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Company

• Global financial institution offering banking, asset management, and advisory services
• New York, New York, USA
• https://www.jpmorganchase.com/
• Founded in 2000
• 10001+ employees

Qualifications

• 7+ years of experience in organizational change management, transformation, consulting, or marketing operations, ideally within a regulated industry such as finance or healthcare
• Hands-on expertise in structured change frameworks (e.g., Prosci, ADKAR) with the ability to apply them practically—not theoretically—in a fast-moving, matrixed environment
• Ability to distill complex transformation narratives into simple, resonant messages for diverse audiences—from senior leaders to frontline marketers across global markets
• Sufficient understanding of AI capabilities and marketing operations to be credible with both technology teams and creative practitioners, bridging the gap between the two
• Skilled at running workshops, navigating stakeholder dynamics, and building trust across cultures and seniority levels—influencing without authority through empathy and credibility
• Ability to manage multiple workstreams and deliver against timelines while remaining agile—comfortable operating in ambiguity and adjusting course as the transformation evolves
• Experience partnering with compliance/controls stakeholders and supporting audit-ready processes and documentation
• Proven ability to influence at all levels, including executive stakeholders; concise communication; and ability to synthesize complex topics into clear recommendations
• Demonstrated ability to understand and operationalize content metadata attributes and taxonomy structures, and to drive adoption of consistent tagging and content governance practices across teams
• Proficient in collaboration and workflow platforms such as Workfront, Confluence, SharePoint, Monday.com, and MS Office (Excel, Visio, Word, PowerPoint)
• Bachelor's degree in marketing, organizational development, communications, business, or a related field
• Asset or wealth management marketing experience strongly preferred
• Experience leading change management initiatives for AI and/or technology-driven transformations
• Experience working in large, matrixed, cross-functional, and/or global organizations
• Change management certification (e.g., Prosci, CCMP) preferred
• Experience partnering with content operations, digital platform teams, or marketing technology teams on taxonomy/metadata implementation within content management, workflow, or asset management platforms
• 7+ years of experience in organizational change management, transformation, consulting, or marketing operations, ideally within a regulated industry such as finance or healthcare.

Required skills

• Organizational Change Management, Prosci, ADKAR, AI Transformation, Marketing Operations, Risk and Controls Management, Governance, Content Governance, Metadata Standards, Taxonomy Models, Workfront, Confluence, SharePoint, Monday.com, Microsoft Office

Experience

• 7+ years