Quality Improvement Associate-SS- Quality Assurance

Services for the UnderServed is seeking a Quality Improvement Associate to enhance and maintain organizational quality standards. The role conducts site visits and internal audits, monitors regulatory and policy compliance, develops training and corrective action plans, and collaborates with departments to promote continuous improvement.

Responsibilities

• Conduct multiple site visits throughout the year to assess compliance with regulatory mandates
• Participate in and lead internal audits to identify areas of non-compliance and opportunities for improvement
• Evaluate the quality of services provided to the individuals we serve
• Document audit findings and present comprehensive reports to senior management
• Conduct follow-up audits to confirm corrective actions have been implemented and are effective
• Help to develop audit tools to be used in various audits/reviews
• Develop and deliver training programs to staff on quality improvement processes and compliance requirements
• Ensure that training is consistent across all departments and aligned with organizational goals
• Provide technical assistance to staff when questions arise regarding service delivery, documentation requirements or other compliance-related issues
• Monitor and ensure adherence to organizational policies, procedures, and regulatory requirements
• Develop and maintain audit schedules and checklists
• Develop, review, analyze and improve internal controls and monitoring systems for various programs/departments
• Identify compliance risk areas and assist with the development and implementation of policies and corrective action plans were indicated
• Attending inter-departmental meetings representing the quality assurance department to ensure compliance with regulatory mandates
• Attend external meetings and trainings representing the agency at various trade associations
• Perform other duties as required

Preferred

• Master's Degree preferred
• Audit experience preferred
• In lieu of bachelor's degree, High School Diploma or equivalent with minimum of seven (7) years of experience in the healthcare or non-profit field
• In lieu of bachelor’s degree, High School Diploma or equivalent with minimum of seven (7) years of experience in the healthcare or non-profit field.
• Master’s degree
• High school diploma
• equivalent
• Audit experience
• Healthcare field experience
• Nonprofit field experience
• Seven years of experience

Benefits

• Health and wellness resources
• Generous PTO
• Professional development

Company

• Social services for homeless, disabled, and vulnerable New Yorkers
• New York, New York, USA
• https://www.sus.org/
• Founded in 1978
• 1001-5000 employees

Qualifications

• Bachelor's Degree required in related field, together with minimum of two (2) years of experience in the healthcare or non-profit field
• Must be willing to
• Travel extensively in all the boroughs
• Work a flexible schedule to meet the needs of the department
• Master's Degree preferred
• Audit experience preferred
• In lieu of bachelor's degree, High School Diploma or equivalent with minimum of seven (7) years of experience in the healthcare or non-profit field
• Bachelor’s Degree required in related field, together with minimum of two (2) years of experience in the healthcare or non-profit field.

Required skills

• , Audit Experience, Healthcare or Non-Profit Experience

Preferred skills

• Master's Degree preferred, Audit experience preferred

Experience

• 2+ years