IT Specialty Analyst

Sentara Health is hiring an IT Specialty Analyst – Epic ClinDoc to support, maintain, optimize, and enhance clinical applications, primarily Epic Inpatient ClinDoc. The role partners with clinical stakeholders and cross-functional teams to improve workflows, support system reliability, and advance patient care and operational efficiency.

Responsibilities

• The IT Specialty Analyst – Epic ClinDoc is responsible for the day-to-day support, maintenance, optimization, and enhancement of clinical applications, with a primary focus on Epic Inpatient ClinDoc
• This role partners closely with clinical stakeholders to analyze workflows, implement system improvements, and support the effective utilization of Epic applications to enhance patient care and operational efficiency
• The analyst supports application builds, upgrades, testing activities, and system enhancements while evaluating software releases and recommending solutions to improve clinical workflows and reduce operational inefficiencies
• The IT Specialty Analyst collaborates with cross-functional teams to support integration efforts, troubleshoot application issues, and ensure system reliability
• Responsibilities include workflow analysis, system testing, incident and change management, and coordination of application updates and releases
• This position applies technical and healthcare application knowledge to support operational and strategic initiatives while contributing to continuous improvement and innovation across clinical systems

Preferred

• Bachelor's Degree
• EpicCare Inpatient ClinDoc
• Epic Phoenix (Transplant)
• Experience supporting Epic Inpatient ClinDoc and/or Epic Phoenix, including application build, maintenance, optimization, and workflow configuration
• Experience with application support, upgrades, testing, and system enhancements within a healthcare environment
• Ability to perform workflow analysis, requirements gathering, and stakeholder collaboration to support operational needs
• Experience supporting incident, problem, and change management processes
• Experience working with cross-functional teams, application integrations, and production support environments
• Epic Phoenix Transplant
• Application Build
• Application Maintenance
• Application Optimization
• Workflow Configuration
• Application Support
• System Upgrades
• Application Testing
• System Enhancements
• Healthcare Operations
• Workflow Analysis
• Requirements Gathering
• Incident Management
• Problem Management
• Change Management
• Application Integrations
• Production Support
• Stakeholder Collaboration
• Cross-Functional Teamwork

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
• Remote work

Company

• Not-for-profit integrated healthcare system and health plans
• Virginia Beach, Virginia, USA
• https://www.sentara.com/
• Founded in 1988
• 10001+ employees

Qualifications

• 5+ years of relevant experience without a degree
• Bachelor's Degree
• EpicCare Inpatient ClinDoc
• Epic Phoenix (Transplant)
• Experience supporting Epic Inpatient ClinDoc and/or Epic Phoenix, including application build, maintenance, optimization, and workflow configuration
• Experience with application support, upgrades, testing, and system enhancements within a healthcare environment
• Ability to perform workflow analysis, requirements gathering, and stakeholder collaboration to support operational needs
• Experience supporting incident, problem, and change management processes
• Experience working with cross-functional teams, application integrations, and production support environments

Required skills

• , Epic Certification, Epic Inpatient ClinDoc, Epic Phoenix, Healthcare Application Support, Epic Application Build and Configuration, Clinical Workflow Analysis, Requirements Gathering, Incident, Problem, and Change Management, Application Integration, Production Support

Preferred skills

• Bachelor's Degree, EpicCare Inpatient ClinDoc, Epic Phoenix (Transplant)

Experience

• 3+ years