Business Analyst

Maximus is seeking a Business Analyst to support large child welfare system modernization initiatives. The role translates program, policy, operational, and stakeholder needs into business requirements, process documentation, functional specifications, and project deliverables while coordinating with clients, technical teams, vendors, and project stakeholders.

Responsibilities

Deliver consulting project activities for various projects

Analyze complex data and identify patterns, recommend actions, and measure outcomes

Coordinate with technical staff to understand business requirements, specifications, and processes

Conduct market research and understand market trends

Create system functional specifications from business requirements

Interact with organization and client managers

Perform cost/schedule monitoring

Identify additional product and service opportunities in customer organization

Elicit, analyze, document, and validate business, functional, reporting, interface, data, and operational requirements for child welfare system modernization workstreams

Facilitate requirements sessions, workshops, interviews, and working meetings with child welfare program staff, policy teams, technical teams, vendors, and project leadership

Document current-state and future-state business processes, workflows, use cases, user stories, business rules, process maps, and functional specifications

Support traceability between business objectives, requirements, system design, testing, implementation readiness, and project deliverables

Analyze gaps, risks, issues, assumptions, dependencies, and operational impacts across program areas, modules, vendors, and implementation workstreams

Support review of vendor deliverables, system requirements, design documentation, test scenarios, training materials, conversion plans, readiness assessments, and implementation artifacts

Coordinate with project managers, IV&V or PMO resources, technical teams, and business stakeholders to track decisions, action items, milestones, dependencies, and follow-up activities

Assist with data conversion, interface, reporting, eligibility, provider management, payments, portals, mobility, and other modernization workstream analysis as assigned

Prepare clear, accurate, and client-ready documentation, status updates, meeting notes, analysis summaries, presentations, and deliverables

Support quality assurance, user acceptance testing, defect triage, implementation readiness, go-live readiness, stabilization, and post-implementation activities

Promote alignment with applicable child welfare program requirements, CCWIS expectations, data quality standards, confidentiality requirements, accessibility standards, and security considerations

Work effectively in a consulting environment, maintaining professionalism, responsiveness, attention to detail, and regular communication with internal and client stakeholders

Regular and predictable attendance required

Other duties as assigned

Preferred

- Experience supporting phased, iterative, modular, cloud-based, COTS, SaaS, or PaaS system modernization efforts is preferred

- Experience supporting large-scale child welfare case management or public sector system modernization projects is strongly preferred

- Prior experience as a Business Analyst on systems supporting intake, investigations, case management, eligibility, finance, provider management, payments, portals, mobility, reporting, data quality, or interfaces is highly desirable

- Familiarity with federal and state child welfare requirements, including Comprehensive Child Welfare Information Systems (CCWIS), Title IV-B, Title IV-E, data quality, confidentiality, accessibility, and security expectations, is preferred

- Experience supporting Independent Verification & Validation (IV&V), Project Management Organization (PMO), Quality Assurance (QA), testing, data conversion, change management, implementation readiness, go-live readiness, stabilization, or vendor coordination activities is highly preferred

- Consulting or professional services experience supporting state or local government clients is highly preferred

Cloud-based system modernization

COTS system experience

SaaS system experience

PaaS system experience

Child welfare case management

Public sector system modernization

Business Analyst experience

Intake systems

Investigations systems

Case management systems

Eligibility systems

Finance systems

Provider management systems

Payments systems

Portals experience

Mobility experience

Reporting experience

Data quality experience

Interfaces experience

Federal child welfare requirements

State child welfare requirements

CCWIS familiarity

Title IV-B knowledge

Title IV-E knowledge

Data quality knowledge

Confidentiality knowledge

Accessibility knowledge

Security expectations knowledge

Independent Verification & Validation

Project Management Organization

Quality Assurance

Testing experience

Data conversion experience

Change management experience

Implementation readiness experience

Go-live readiness experience

Stabilization experience

Vendor coordination experience

Consulting experience

Professional services experience

Government client support

Benefits

Short- and long-term incentives

Program-specific awards

Health insurance coverage

Life and disability insurance

A retirement savings plan

Paid holidays

Paid time off

Company

Government technology, customer experience, and clinical health services

Mclean, Virginia, USA

http://www.maximus.com/

Founded in 1975

10001+ employees

Qualifications

- Bachelor's degree in related field

- 3-5 years of relevant professional experience required

- Equivalent combination of education and experience considered in lieu of degree

- Bachelor's degree in business administration, information systems, social work, public administration, human services, or a related field; or at least four (4) years of relevant business analysis, child welfare, human services, or system modernization experience

- An equivalent combination of education and experience may be substituted

- Four (4) years of current, relevant experience in business analysis, requirements elicitation, process improvement, project coordination, or system implementation support for government health and human services programs

- Demonstrated ability to work with program, policy, technical, vendor, and project management stakeholders to document business needs, validate workflows, analyze gaps, and support alignment between business objectives and technology solutions

- Experience developing or maintaining business requirements, functional specifications, process flows, user stories, traceability matrices, meeting notes, decision logs, action item logs, and other project deliverables

- Ability to analyze complex information, identify risks, issues, assumptions, and dependencies, and communicate findings clearly to client and internal teams

- Knowledge of child welfare is required

- Must possess strong organizational, facilitation, interpersonal, written, and verbal communication skills and be able to work effectively in deadline-driven environments with cross-functional teams

- Proficiency in Microsoft Word, Excel, PowerPoint, Visio, Project, SharePoint, Teams

- Experience supporting phased, iterative, modular, cloud-based, COTS, SaaS, or PaaS system modernization efforts is preferred

- Experience supporting large-scale child welfare case management or public sector system modernization projects is strongly preferred

- Prior experience as a Business Analyst on systems supporting intake, investigations, case management, eligibility, finance, provider management, payments, portals, mobility, reporting, data quality, or interfaces is highly desirable

- Familiarity with federal and state child welfare requirements, including Comprehensive Child Welfare Information Systems (CCWIS), Title IV-B, Title IV-E, data quality, confidentiality, accessibility, and security expectations, is preferred

- Experience supporting Independent Verification & Validation (IV&V), Project Management Organization (PMO), Quality Assurance (QA), testing, data conversion, change management, implementation readiness, go-live readiness, stabilization, or vendor coordination activities is highly preferred

- Consulting or professional services experience supporting state or local government clients is highly preferred

- 3-5 years of relevant professional experience required.

- Bachelor’s degree in business administration, information systems, social work, public administration, human services, or a related field; or at least four (4) years of relevant business analysis, child welfare, human services, or system modernization experience.

- Four (4) years of current, relevant experience in business analysis, requirements elicitation, process improvement, project coordination, or system implementation support for government health and human services programs.

Required skills

Business Analysis, Requirements Elicitation, Process Improvement, Government Health and Human Services Programs, System Modernization, Business Requirements and Functional Specifications, Process Mapping and Workflow Analysis, Requirements Traceability, User Acceptance Testing and Quality Assurance, Data Conversion, Microsoft Office, Visio, Project, SharePoint, and Teams, Stakeholder Management

Preferred skills

Written and Verbal Communication

Experience

3-5 years