Virtual Category Sales Specialist

Wayfair is hiring a Virtual Category Sales Specialist to sell products in an assigned home-product category and help customers make purchases. The role involves meeting sales targets, handling customer objections, responding to inquiries across categories, and representing the brand professionally.

Responsibilities

Achieving Performance Targets: Meet or exceed your monthly revenue, calls / day targets, and other established KPIs

Product Expertise & Confidence: Leverage your deep product expertise in your assigned specialty category (such as Outdoor, Upholstery, Home Improvement, or Mattresses) to build customer confidence—helping navigate their decision—leading to an immediate purchase

Objection Handling & Closing: Employ advanced problem-solving skills and creative negotiation to rapidly overcome complex customer objections and secure orders where others might fail

Dynamic Call Flexibility: Embrace a mindset of constant adaptability; while specializing in your primary category, you will handle overflow inquiries from all categories, requiring the ability to quickly pivot and apply technical problem-solving skills across diverse product attributes

Continuous Learning & Development: Grow through world-class training and continuous career development. You’ll be trained on the technical attributes, offerings, software, processes, and supplier capabilities across multiple product categories to ensure your success

Process Improvement & Innovation: Bring a willingness to share innovative ideas and solutions to make us all better

Thriving in a Dynamic Environment: Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, technology, and operations

Positive Brand Representation: Exemplify a positive and professional attitude on a daily basis with customers and your team members

Preferred

Experience in technical or category sales is highly preferred

Interest or passion for home products is a plus

Bachelor's degree or college diploma equivalent (preferred)

Technical Sales

Category Sales

Bachelor’s Degree

College Diploma

Interest in Home Products

Benefits

Performance-based monthly bonus

Uncapped monthly bonus potential

Health, Dental, and Vision Insurance options

401(k) plan with a company match up to 4%

PTO accrual

7 paid federal holidays

1 floating holiday

Paid/unpaid parental leave options

Tuition reimbursement up to $5,250 annually for pre-approved courses

Referral Bonus ($500 per eligible referral)

Wayfair provides all necessary computer equipment

World-class training and continuous career development

Company

Online retailer of home goods and furnishings

Boston, Massachusetts, USA

https://www.wayfair.com/

Founded in 2002

10001+ employees

Qualifications

1-3 years of proven success in a metrics-driven, fast-paced, customer-facing sales role (e.g., retail sales, inside sales, tele-sales)

Passion for problem-solving to effectively sell, helping customers, and a drive to exceed sales targets

Tenacious, entrepreneurial, and ownership mindset balanced with an openness to feedback and coaching

Ability to adapt to constant change

Clear verbal & written communication skills

Organization and an ability to multitask and prioritize

Comfort with existing and new technologies

Strong desire to see the team around you succeed

Proficiency in Google and Microsoft Office applications and technical acumen to learn new business systems

Demonstrates strong problem-solving skills by systematically tracking, reporting, and proactively mitigating technological issues and software bugs to ensure continuous workflow efficiency

Experience in technical or category sales is highly preferred

Interest or passion for home products is a plus

Bachelor's degree or college diploma equivalent (preferred)

1-3 years of proven success in a metrics-driven, fast-paced, customer-facing sales role (e.g., retail sales, inside sales, tele-sales).

Required skills

Represents the skills you have, click on the tags, Technical Sales, Retail Sales, Inside Sales, Tele-sales, Google Workspace

Preferred skills

Interest or passion for home products is a plus, Bachelor's degree or college diploma equivalent (preferred)

Experience

1-3 years