Advanced IT Business System Analyst

GuideWell Source is hiring an Advanced IT Business Systems Analyst to lead complex technology initiatives and translate business needs into technology solutions. The role oversees requirements, solution design, testing, documentation, implementation, and ongoing support, including work related to payment processing systems.

Responsibilities

The Advanced IT Business Systems Analyst helps client areas achieve their objectives by serving as a resource in the analysis of business and user needs, application of technology solutions

Lead the integration of multiyear projects with the highest levels of risk, complexity, budget dollars and impact to the business

Oversees the preparation of technical documentation including flow charts, models, procedures, user guides, scorecards and reporting

Provides consultation to define and achieve objectives, identify risk, and implement technology solutions

Conducts feasibility studies, prepares user stories/business requirements, and writes system and programming specifications to support the design of possible technology solutions

Provides input into cost estimations and project plans

Supports user acceptance testing, documentation/reporting, and production support

Oversees root-cause analysis and issue resolution for the ongoing operation and maintenance of technology solutions

May participate on an agile development team

Advanced IT Business Systems Analysts lead efforts, oversee work results, provide training and serve as a mentor for other IT Business Systems Analysts

Provides oversight as well as serves as the functional and technical lead during development, implementation, and testing of highly complex projects

Drives business architecture design (including Business Process), capability roadmap development and strategy development for the domain

Responsible for leading/facilitating business requirements gathering and determining technical impacts

Reviews and clarifies user stories and user acceptance criteria with the stakeholders, and works with development lead/technical architect to layout technical design

Assumes the role of product owner as necessary

Leads the development of system related documentation that includes flow charts, work flow tables, mapping documents, integration specifications and provides system training

Develops an extensive understanding of the business unit's function and effectively communicates technical issues and solutions in non-technical terms to the business unit

Produces detailed functional requirements and/or user stories, including non-functional requirements

Provides oversight for the development of user acceptance criteria, test plans and test cases. Oversees functional/user testing (User Acceptance Testing) and accountable for user sign off of changes

Monitors system implementation ensuring user satisfaction and be comfortable with being hands on in support of implemented solutions. – Operational readiness, Implementation/Warranty Support, Production support, Project analytics and reporting

Preferred

Experience using Agile methodology

Healthcare industry related experience

Understanding of payment processing workflows , including authorization, settlement, refunds, payment methods, recurring payments

Experience analyzing business requirements and supporting payment processing systems, including payment gateway integrations, electronic payments (ACH and credit/debit cards), recurring payments, and payment transaction lifecycles

Familiarity with payment platforms such as Stripe and payment security standards (PCI DSS) is a plus

Agile Methodology

Healthcare Industry Experience

Payment Processing Workflows

Payment Authorization

Payment Settlement

Payment Refunds

Payment Methods

Recurring Payments

Payment Systems Support

Payment Gateway Integration

ACH Payments

Debit Card Payments

Payment Transaction Lifecycles

Stripe

PCI DSS

Benefits

Medical, dental, vision, life and global travel health insurance

Income protection benefits: life insurance, short- and long-term disability programs

Leave programs to support personal circumstances

Retirement Savings Plan including employer match

Paid time off, volunteer time off, 10 holidays and 2 well-being days

Additional voluntary benefits available

A comprehensive wellness program

Opportunities for incentive or commission compensation

Hybrid work arrangement; team schedules are determined based on role requirements and business needs

Company

Administrative business solutions for health programs

Jacksonville, Florida, USA

https://www.guidewellsource.com/

Founded in 1998

1001-5000 employees

Qualifications

4+ years related work experience in Application development and/or systems analysis role

Related Bachelor's degree or additional related equivalent work experience IT related field

Thorough knowledge of Information Technology fields and computer systems

Demonstrated organizational, analytical and interpersonal skills

Strong understanding of integration points of assigned business/systems and processes

Proven leadership abilities including effective knowledge sharing, conflict resolution, facilitation of open discussions, fairness and displaying appropriate levels of assertiveness

Proficient in requirements gathering methodologies and the SDLC

Understanding of a variety of architecture standards and ability to apply them in their design work

Ability to communicate highly complex technical information clearly and articulately for all levels and audiences

Ability to adapt to a rapidly changing environment

High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy

Extensive knowledge and experience of systems, subsystems, development methodologies, systems architecture, tools and processes that support the assigned business initiative or system

Experience in applying research methodology to business solutions

Knowledge of systems development concepts and methods

Experience with business requirements and business process analysis to ensure IT solutions meet the business needs

Experience managing multiple priorities and ability to facilitate adoption of changing priorities

Thorough industry knowledge in related business area and understanding of impact on the organization

Demonstrated negotiation skills and ability to build relationships

Excellent communication skills including ability to explain complex technical concepts in a clear and concise manner to audiences with diverse knowledge base

Experience using Agile methodology

Healthcare industry related experience

Understanding of payment processing workflows , including authorization, settlement, refunds, payment methods, recurring payments

Experience analyzing business requirements and supporting payment processing systems, including payment gateway integrations, electronic payments (ACH and credit/debit cards), recurring payments, and payment transaction lifecycles

Familiarity with payment platforms such as Stripe and payment security standards (PCI DSS) is a plus

Required skills

Represents the skills you have, click on the tags, Systems Analysis, Application Development, Requirements Gathering, Software Development Life Cycle (SDLC), Business Process Analysis, Systems Architecture, Agile Methodology, Healthcare Industry, Payment Processing, Payment Gateway Integration, ACH and Credit/Debit Card Payments, Stripe, PCI DSS

Preferred skills

Experience using Agile methodology, Healthcare industry related experience

Experience

4+ years