IT Business Analyst

ICF is a global advisory and technology services provider seeking a Quantitative IT Business Analyst for its Utility Program and Services Group. The role supports the software development lifecycle, system data analysis, and business intelligence for energy efficiency and utility projects, including requirements gathering, Excel modeling, documentation, testing, user support, and stakeholder collaboration.

Responsibilities

Participate in all phases of the software development lifecycle, including requirements gathering, system design, testing, and tool delivery, with a focus on energy efficiency tracking and reporting tools

Engage stakeholders to define system requirements and contribute to optimal design approaches

Analyze client processes and identify opportunities for technology-driven improvements

Develop comprehensive documentation, including requirements specifications, design documents, use cases, test plans, and scripts

Read and interpret complex calculations, translate them into dynamic Excel models, and transfer these models into requirements for system configuration

Provide training and support for IT system users, troubleshoot issues, and ensure optimal system functionality

Collaborate effectively in team environments, contributing to client-focused solutions with high-quality deliverables

Present updates on tasks during status meetings and maintain clear communication with project teams

Preferred

Strong analytical skills with proven ability to read, interpret, and model complex calculations in Excel and translate them into actionable system requirements

Proficiency in project management and issue-tracking tools such as JIRA, SharePoint, or Smartsheet

Experience testing software, tracking issues, and ensuring high-quality outputs

Exceptional organizational skills, with the ability to manage multiple projects and meet deadlines effectively

Strong customer service and team collaboration skills, with an ability to communicate effectively across diverse stakeholders

Knowledge of SNUGGPro is a plus

Excel

Complex Calculation Modeling

System Requirements

Project Management

JIRA

SharePoint

Smartsheet

Software Testing

Issue Tracking

Quality Assurance

SNUGGPro

Analytical Skills

Organizational Skills

Deadline Management

Customer Service

Team Collaboration

Communication Skills

Benefits

Flexible workplace arrangements

Work-life balance

Donation matching

Volunteer opportunities

Tuition reimbursement

Access to professional development resources

401k matching

Employee Stock Purchase Plan

Company

Global consulting and technology services for companies and governments

Reston, Virginia, USA

https://www.icf.com/

Founded in 1969

5001-10000 employees

Qualifications

Bachelor's degree in IT, Mathematics, Engineering, Computer Science, or a related field. (or applicants can substitute one year of related experience for one year of education)

3+ years of experience in IT project delivery or a related role

Proficiency in Microsoft Office, especially Excel (including pivot tables, macros, advanced data analysis functions, and building models)

2+ years of demonstrated experience in creating standard documentation such as requirements and design specifications, test scripts, and system documentation

Strong analytical skills with proven ability to read, interpret, and model complex calculations in Excel and translate them into actionable system requirements

Proficiency in project management and issue-tracking tools such as JIRA, SharePoint, or Smartsheet

Experience testing software, tracking issues, and ensuring high-quality outputs

Exceptional organizational skills, with the ability to manage multiple projects and meet deadlines effectively

Strong customer service and team collaboration skills, with an ability to communicate effectively across diverse stakeholders

Knowledge of SNUGGPro is a plus

Bachelor’s degree in IT, Mathematics, Engineering, Computer Science, or a related field. (or applicants can substitute one year of related experience for one year of education)

3+ years of experience in IT project delivery or a related role.

2+ years of demonstrated experience in creating standard documentation such as requirements and design specifications, test scripts, and system documentation.

Required skills

Microsoft Excel, Microsoft Office, IT Project Delivery, Requirements and Design Specifications, System Documentation, Test Scripts, Software Testing, JIRA, SharePoint, Smartsheet, SNUGGPro

Preferred skills

Knowledge of SNUGGPro is a plus

Experience

3+ years