Health Information Specialist I

Datavant is seeking a Health Information Specialist I to support patients, providers, and authorized requestors with medical record requests. The role handles front desk and phone support, Release of Information processing, document and image management, and compliance with privacy regulations and facility policies.

Responsibilities

Serve as the front desk point of contact for patient walk-ins requesting medical records or releases

Provide phone support to patients, providers, and authorized requestors

Process Release of Information (ROI) requests accurately and timely

Fax, scan, and manage incoming and outgoing medical record requests

Burn medical images to CDs and share images electronically as required

Support client relationship management through professional communication

Assist with reporting and administrative duties such as data entry and email

Ensure compliance with HIPAA, privacy regulations, and facility policies

Preferred

Experience in a healthcare environment

Previous production/metric-based work experience

In-person customer service experience

Ability to build relationships with on-site clients and customers

Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Healthcare Experience

Production-Based Work

Metrics-Based Work

Process Improvement

Relationship Building

Idea Generation

Initiative

Benefits

Full-time employees receive medical, dental, and vision coverage.

Full-time employees receive a 401(k) retirement plan.

Full-time employees receive tuition reimbursement.

Paid time off, including major holidays.

Opportunities for growth and advancement within the company.

Datavant DHISC training.

Hands-on, role-specific training during the first 30 days.

Company

Healthcare data collaboration platform for secure record exchange

Phoenix, Arizona, USA

https://datavant.com/

Founded in 2014

5001-10000 employees

Qualifications

Strong customer service and communication skills

Comfortable working in a patient-facing, front desk environment

Detail-oriented with the ability to manage confidential information

Reliable, punctual, and professional

Ability to multitask and work independently

High School Diploma or GED required

High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)

Basic computer proficiency

Professional verbal and written communication skills in the English language

Detail and quality oriented as it relates to accurate and compliant information for medical records

Strong data entry skills

Must be able to work with minimum supervision responding to changing priorities and role needs

Ability to organize and manage multiple tasks

Able to respond to requests in a fast-paced environment

Ability to stay organized while working quickly. Strong attention to detail is also required

Required to take and pass a 90-day ROI Certification course with a score of 85% or higher

This job is not eligible for employment sponsorship

Experience in a healthcare environment

Previous production/metric-based work experience

In-person customer service experience

Ability to build relationships with on-site clients and customers

Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Required skills

Represents the skills you have, click on the tags, Healthcare Environment

Preferred skills

Experience in a healthcare environment, Previous production/metric-based work experience, In-person customer service experience

Experience

Entry level