IT Business Analyst

Rio Grande is seeking an IT Business Analyst to help evolve its eCommerce websites and improve the digital customer experience. The role translates business needs into functional requirements and guides enhancements through development, user acceptance testing, and deployment.

Responsibilities

Partner with business stakeholders to understand business objectives and identify opportunities to improve our eCommerce websites and digital customer experience

Gather, analyze, document, and prioritize business and functional requirements for website enhancements, integrations, and process improvements

Translate business needs into user stories, functional specifications, process flows, and acceptance criteria for the development team

Serve as the primary liaison between business stakeholders and developers, providing clarification throughout the development lifecycle and helping ensure solutions meet business expectations

Support the UAT team by clarifying business requirements, resolving functional questions, and assisting with production deployments

Configure and maintain the website's content management system (CMS) and related digital commerce platform settings to support new features, business requirements, and merchandising initiatives

Analyze business processes, website performance, and large data sets to identify trends, troubleshoot issues, and recommend business and technical improvements

Support website enhancements, integrations, production issue resolution, and continuous improvement initiatives across the digital commerce platform

Build strong partnerships with Marketing, Merchandising, Product Management, Customer Service, and IT to deliver solutions that improve both the customer experience and business operations

Manage multiple enhancement requests and projects simultaneously while balancing strategic initiatives with day-to-day operational support

Preferred

Experience supporting eCommerce platforms, digital commerce solutions, or customer-facing websites

Experience with content management systems (CMS), product information management (PIM), enterprise search, digital merchandising, web analytics, or similar digital commerce platforms

Working knowledge of SQL or other data querying tools

Familiarity with APIs, system integrations, and enterprise data flows

Understanding of digital merchandising, search optimization, product data management, web analytics, and online customer experiences

Experience working in an Agile environment using Jira or similar work management tools

eCommerce Platforms

Digital Commerce Solutions

Customer-Facing Websites

Content Management Systems

Product Information Management

Enterprise Search

Digital Merchandising

Web Analytics

SQL

Data Querying Tools

APIs

Search Optimization

Product Data Management

Online Customer Experience

Agile

Jira

Work Management Tools

Benefits

For full-time (30+ hours a week) associates: Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine

For full-time (30+ hours a week) associates: 401(k) matching program

For full-time (30+ hours a week) associates: Paid time-off benefits, plus an additional seven paid holidays

For full-time (30+ hours a week) associates: Paid life insurance and optional additional life insurance

For full-time (30+ hours a week) associates: Long-term and short-term disability

For full-time (30+ hours a week) associates: Flexible spending account

For full-time (30+ hours a week) associates: Pet insurance

For full-time (30+ hours a week) associates: Tuition reimbursement

For full-time (30+ hours a week) associates: On-site gym and company wellness program

For full-time (30+ hours a week) associates: Bereavement leave

For full-time (30+ hours a week) associates: Employee discounts at Rio Grande

For full-time (30+ hours a week) associates: Local and national discounts on various travel and entertainment

For full-time (30+ hours a week) associates: Opportunity to share in the profits

Full-Time Hybrid preferred

Training opportunities and a focus on promoting from within

Robust wellness resources and an onsite fitness facility

Work-life balance, flexibility, and a supportive environment for all stages of life

Recognition and support of our community

Company

Wholesale supplier of jewelry-making tools, equipment, gemstones, and metals

Albuquerque, New Mexico, USA

https://www.riogrande.com/

Founded in 1944

201-500 employees

Qualifications

Bachelor's degree in Computer Information Systems, Business, Analytics, or an equivalent combination of education, training, and experience

Two or more years of experience as a Business Analyst, Systems Analyst, Technical Business Analyst, or similar role supporting eCommerce, digital commerce, retail, or other customer-facing business systems

Experience gathering, documenting, and translating business requirements into user stories, functional specifications, workflows, and acceptance criteria

Strong analytical and problem-solving skills with the ability to interpret complex data, analyze business processes, and recommend practical solutions

Technical aptitude with the ability to understand application architecture, system integrations, and data flows between enterprise applications

Experience working with large data sets to analyze trends, troubleshoot issues, validate business requirements, and support decision-making

Experience collaborating with software development teams throughout the software development lifecycle (SDLC) using Agile or similar methodologies

Ability to manage multiple priorities in a collaborative, fast-paced environment

Excellent communication skills with the ability to build strong partnerships between business stakeholders, developers, and cross-functional teams

Experience supporting eCommerce platforms, digital commerce solutions, or customer-facing websites

Experience with content management systems (CMS), product information management (PIM), enterprise search, digital merchandising, web analytics, or similar digital commerce platforms

Working knowledge of SQL or other data querying tools

Familiarity with APIs, system integrations, and enterprise data flows

Understanding of digital merchandising, search optimization, product data management, web analytics, and online customer experiences

Experience working in an Agile environment using Jira or similar work management tools

Two or more years of experience as a Business Analyst, Systems Analyst, Technical Business Analyst, or similar role supporting eCommerce, digital commerce, retail, or other customer-facing business systems.

Required skills

Business Analysis, eCommerce, Business Requirements Analysis, User Stories, Functional Specifications, Acceptance Criteria, Business Process Analysis, Data Analysis, System Integrations, Software Development Lifecycle (SDLC), Agile, SQL, APIs, Content Management Systems (CMS), Product Information Management (PIM), Jira, Web Analytics, Digital Merchandising

Preferred skills

Working knowledge of SQL or other data querying tools

Experience

2+ years