Imaging Service Engineer I - Minnesota

Responsibilities

Performs preventative maintenance as directed

Performs unscheduled maintenance work with the assistance of technical support

Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work

Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance

Must maintain excellent working relations with field personnel, home office personnel, and management

Must maintain timely and effective communications with management team to escalate issues and customer concerns. Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work

Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies

Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction

Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving

Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly

Must be prepared to work odd hours and overtime hours on occasion and travel as required

Responsible for maintaining exceptional customer relations

Responsible for maintenance of assigned tools/test equipment and spare parts

Responsible to return parts in the required time frame

Responsible to promote, both internal to the company and externally, the image and reputation of HCUS

Performs other duties as assigned by the Area Service Manager

Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards

Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties

Benefits

Medical, Dental, Vision

Life Insurance

401K

Paid Time Off

Fujifilm Healthcare Americas Corporation manufactures medical equipment's required for the diagnosis and treatment.

Lexington, Massachusetts, USA

https://healthcaresolutions-us.fujifilm.com

Distribution of Different Job Fields Receiving Sponsorship

62

Represents job field similar to this job

Engineering and Development

Customer Service and Support

Management and Executive

Trends of Total Sponsorships

*2026

(10)

2025

(6)

2024

(8)

2023

(5)

2022

Late Stage

Leadership Team

Henry Izawa

President and CEO

Richard Kurz

V.P., Chief Financial Officer, & Treasurer

Recent News

Qualifications

Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience

Minimum one year of previous field service experience

Knowledge of assigned equipment to provide timely repair and effective maintenance

Requires active listening skills and above average customer service skills

Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards

Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner

Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.)

Valid driver's license and safe driving record

Must have valid driver's license with a safe driving record

Must possess good interpersonal skills

Must be reliable and able to work independently

Minimum one year of previous field service experience.

Required skills

Represents the skills you have, click on the tags, Field Service, Medical Imaging Equipment, Oscilloscopes, Multimeters

Experience

1+ years