Assoc Clinical Spec (Regional) (Location: New Orleans)

FUJIFILM Healthcare Americas Corporation provides healthcare solutions spanning diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. The Associate Clinical Specialist provides regional customer support for Fujifilm endoscopy equipment, including troubleshooting, equipment management, clinical training, workflow optimization, and data-driven reporting.

Responsibilities

Serve as the primary resource by providing continuous training and education of Fujifilm’s equipment and/or services for our regional based customers

Deliver post sale, face-to-face client support which includes performing all associated responsibilities based upon the agreement with the account system which generally includes:

Set up and support Fujifilm video tower / system

Inspect, troubleshoot, and maintain all Fujifilm equipment

Monitor, report, and support repair transactions

Provide Case observation, continuous staff training on Fujifilm technologies, and overall Fujifilm customer and technology support

Provide daily maintenance and independent management of the client’s Fujifilm equipment. Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement

Serve as primary point of contact for understanding repair history, conducting root cause analysis to troubleshoot issues, and implementing plans to minimize repairs and prevent future handling damages

Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage progress/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making

Analyze and present data-driven insights to monitor installation and usage progress, ensuring optimal staff training and identifying trends that influence strategic planning

Provide and maintain customer data for integration into a future database application

Attend local, regional, and national trade shows as requested

Adhere to all safety policies and procedures

Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards

Preferred

Bachelor's degree in business, marketing or related quantitative disciplines preferred

Minimum of 2 years of field sales or clinical experience desired

Experience in advanced therapeutic procedures highly preferred

Knowledge of and experience in GI/pulmonary flexible endoscopy

Minimum of 2 years of field sales or clinical experience desired.

Marketing

Quantitative disciplines

Field sales

Clinical experience

Advanced therapeutic procedures

GI flexible endoscopy

Pulmonary flexible endoscopy

Benefits

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

Company Car

Company

Medical imaging and diagnostics provider

Lexington, Massachusetts, USA

https://healthcaresolutions-us.fujifilm.com/

Founded in 1936

501-1000 employees

Qualifications

High School Diploma or equivalent is required

Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications

Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels

Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues

Strong time management skills

Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers to effectively utilize the technology

Ability to provide expert guidance, training, and support to ensure workflow optimization for Fujifilm and our customers

Ability to analyze data to present data driven insights

Ability to multi-task and work on several projects simultaneously

Ability to prioritize customer requirements

Ability to present information in front of small groups of people

Ability to understand basic mathematical requirements for discount calculation

Bachelor's degree in business, marketing or related quantitative disciplines preferred

Minimum of 2 years of field sales or clinical experience desired

Experience in advanced therapeutic procedures highly preferred

Knowledge of and experience in GI/pulmonary flexible endoscopy

Required skills

GI/Pulmonary Flexible Endoscopy, Advanced Therapeutic Procedures, Fujifilm Endoscopy Equipment Troubleshooting, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Data Analysis, Clinical Training

Experience

2+ years