Customer Service Representative

Cleveland Clinic is seeking a Customer Service Representative to support customers across communication channels. The role focuses on answering inquiries, resolving and following up on concerns, maintaining interaction records, and collaborating with other teams to improve the customer experience.

Responsibilities

Respond to customer inquiries by phone, email, chat, or other communication channels in a friendly and professional manner

Listen carefully to customers, understand their concerns, and provide helpful and accurate information

Resolve customer complaints and issues with patience, empathy, and a practical approach

Follow up on customer concerns to ensure they are properly addressed and customers are satisfied with the outcome

Provide clear information about products, services, orders, and company policies

Maintain accurate records of customer interactions, requests, and resolutions

Work closely with other team members and departments to resolve issues and provide a smooth customer experience

Handle challenging conversations with understanding, professionalism, and respect

Identify recurring customer concerns and share feedback that can help improve our products, services, and processes

Maintain a positive attitude and contribute to a supportive team environment

Preferred

Previous experience in customer service or a similar role

Customer Service Experience

Benefits

A welcoming and supportive team environment.

Opportunities to learn, develop new skills, and grow professionally.

Guidance and training to help you succeed in the role.

The opportunity to make a real difference in customers' experiences.

A workplace where teamwork, respect, and good communication are valued.

Company

Nonprofit academic medical center providing clinical care, research, and education

Cleveland, Ohio, USA

http://my.clevelandclinic.org/

Founded in 1921

10001+ employees

Qualifications

Good verbal and written communication skills

A friendly, patient, and approachable personality

Strong listening skills and the ability to understand different customer needs

Good problem-solving skills and attention to detail

The ability to remain calm and professional under pressure

Basic computer skills and the ability to learn new systems and tools

A responsible attitude, with the ability to manage tasks and follow through on commitments

a willingness to learn and a positive attitude

your willingness to learn

your ability to work with others

A willingness to learn and a positive attitude

Your willingness to learn

Your ability to work with others

Previous experience in customer service or a similar role

Required skills

Represents the skills you have, click on the tags, Customer Service Experience

Preferred skills

Previous experience in customer service or a similar role

Experience

Entry level