IT Business Analyst

PeopleSERVE, Inc. is seeking a Front Office Equity and Option IT Business Analyst to support various applications for trade execution and risk management. The role involves providing user support, managing incidents, and coordinating with IT Development teams while ensuring operational excellence and effective communication with stakeholders.

Responsibilities

Ensure Operational Excellence: Address user support requests and manage incidents with efficiency and effectiveness, ensuring timely resolutions

Become a Trusted Partner: Forge strong relationships with traders by working directly with their desks to support applications they use on their day to day

Champion Quality: Conduct thorough testing of new features, bug fixes, and system updates to guarantee they meet business objectives and perform flawlessly

Empower Users: Provide comprehensive training and create clear, concise user guides to enhance application adoption and proficiency

Bridge Development and Business: Act as a liaison between user needs and IT Development teams, facilitating clear communication and effective prioritization for feature implementation

Proactive Monitoring: Monitor application performance to identify and proactively resolve issues, ensuring a seamless user experience and optimal operational efficiency

Communicate Effectively: Provide regular, clear updates on support activities, requests, and project statuses to stakeholders and management

Understand the Business: Deeply engage with Front Office teams to understand their workflows, solicit feedback, and identify key areas for enhancement

Uphold Standards: Ensure all support activities align with internal policies and industry best practices

Company

Technology recruitment firm serving New England

Newton, Massachusetts, USA

http://peopleserveinc.com/

Founded in 1999

11-50 employees

Qualifications

Experience in Level 1 and 2 Functional Support of Equity and Option trading applications (Fidessa, Dash, etc.)

Experience with gateways to booking systems (Loanet, Sophis)

Ability to address daily user support requests and manage incidents

Experience in testing new features and conducting thorough testing of bug fixes and system updates

Ability to forge strong relationships with traders and support applications they use

Experience in providing comprehensive training and creating user guides

Ability to act as a liaison between user needs and IT Development teams

Experience in monitoring application performance and proactively resolving issues

Strong communication skills to provide regular updates on support activities and project statuses

Ability to engage with Front Office teams to understand workflows and solicit feedback

Understanding of internal policies and industry best practices

Technology recruitment firm serving New England.

Newton, Massachusetts, USA

http://peopleserveinc.com/

H1B Sponsorship

Data Powered by

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Management and Executive

Engineering and Development

Trends of Total Sponsorships

*2026

(9)

2025

(19)

2024

(13)

2023

(2)

2022

(1)

2021

(4)

2020

Total Funding

unknown

2026-08-21

Acquired

Leadership Team

Erik Schwartz

Required skills

Represents the skills you have, click on the tags, Equity trading applications, Option trading applications, Fidessa, Dash, Loanet, Sophis, Functional support, Incident management, User support, Status reporting

Experience

Mid level