Program Implementation Manager, Clinical Studies

The American Heart Association is seeking a Program Implementation Manager for Clinical Studies to support their mission in cardiovascular health. This role involves managing site recruitment and project management for clinical studies, while collaborating with healthcare professionals to achieve program goals.

Responsibilities

• Identify and develop pipeline of prospective new and existing customers for enrollment in the organization’s novel registries. Oversee contracting process. Coordinate efforts among hospitals and hospital systems on project goals and objectives, including quality improvement and research
• Identify, build, cultivate and manage key high-level partner and customer relationships to achieve program goals. Collaborate with the program’s Volunteer Committee, and other high-level physicians and C-suite members from participating sites and stakeholders. Stakeholders include, but are not limited to hospitals, healthcare systems, quality improvement organizations, research organizations, state health departments, and payor groups
• Serve as primary account manager of recruited sites. Onboard, manage and consult participating sites on site-level and system-level evidence-based metrics, aiming to support improved clinical care and outcomes. Facilitate sites utilizing pilot and established interoperability between originating source data to the registry, when needed
• Establish and conduct data monitoring activities within registry tool. This position will continually review site and registry-wide data for quality, completeness, and quality improvement-related opportunities. Address any data inconsistencies within the platform appropriately and in a timely manner, including measure and data collection revisions
• Develop and deliver site and program-wide targeted education and training materials, utilizing collected insights
• Analyze, collate, and present results of trainings, education, and data to continually evaluate next steps and needs for program
• Create, update, and disseminate education and marketing materials when appropriate. Assist with other marketing aspects/tasks such as conference marketing material development and website collateral maintenance
• Prepare for and attend national conferences related to areas of work. Responsible for securing and planning all tasks for exhibitor booths and volunteer lecture engagements. May include exhibitor booth buildouts, contracting, scheduling, material development and supply and shipping logistics
• Develop and implement a variety of related observational and prospective clinical studies. Provide oversight of tasks, including protocol development, site recruitment, and regulatory monitoring
• Communicate regularly with Project leadership to ensure tasks are completed according to the project timeline. Work with colleagues and external partners through ongoing meetings to report out on project deliverables
• Support project leadership in developing research infrastructure conducive to future pragmatic clinical trials and other translational, clinical, and implementation science. Guide sites through the research proposal process and review submissions, as appropriate

Preferred

• Master's degree preferred
• Cardiovascular knowledge or experience is highly desired
• Master's degree
• Cardiovascular knowledge
• Cardiovascular experience

Benefits

• Full-time, benefits eligible
• Home-based
• Compensation – competitive base salary (market value adjustments)
• Performance and Recognition – annual salary planning and incentive programs (eligibility depends on position type)
• Benefits include medical, dental, vision, disability, and life insurance
• Robust retirement program that includes an employer match and automatic contribution
• Employee assistance program
• Employee wellness program
• Telemedicine, and medical consultation
• Employee Resource Groups (ERG)
• Professional mentoring program (mentor/mentee)
• Heart U (corporate university)
• Work-Life Harmonization – Paid Time Off (PTO) at a minimum of 16 days per year for new employees (increases based on seniority)
• Work-Life Harmonization – 12 paid holidays off each year
• Tuition Assistance – financial assistance for further education/career in relation to current duties or potential future positions

Company

• Voluntary organization fighting heart disease and stroke.
• Dallas, Texas, USA
• http://www.heart.org/
• Founded in 1924
• 1001-5000 employees

Qualifications

• Bachelor's Degree
• 3 years of relevant experience
• Experience with Microsoft Office suite skills, including Word, Excel, PowerPoint and Outlook
• Experience in healthcare or in a public health-related organization, clinical registries, patient registries, clinical studies or quality improvement programs
• Experience with multitasking and prioritizing and re-prioritizing tasks associated with time-sensitive deliverable
• Ability to function and drive work independently with minimal supervision
• Ability to interact and engage with clinicians and C-suite, ideally in hospital setting
• Experience with program/project management, including experience in influencing performance without direct line accountability
• Strong verbal, written, and presentation communications skills, including communication with clinical leadership
• Experience with clinical trial operations and oversight in academic or healthcare research environments
• Experience with account management and sales success/business development
• Ability to work in a team environment and interact with all levels of American Heart Association staff, volunteers, and the public
• Ability to travel up to 10% local and overnight stay – inclusive of attending national conferences
• Master's degree preferred
• Cardiovascular knowledge or experience is highly desired

Required skills

• Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Healthcare, Public Health, Clinical Registries, Patient Registries, Clinical Studies, Quality Improvement Programs, Clinical Trial Operations, Account Management, Sales, Business Development, Communication with Clinical Leadership, Relationship Cultivation

Preferred skills

• Master's degree preferred, Cardiovascular knowledge or experience is highly desired

Experience

• 3+ years