Sr. Consultant

Accela is an industry leader in cloud-based government software that helps public agencies improve efficiency, citizen engagement, and community development. The Senior Consultant will lead customer requirements elicitation and business process analysis, translate needs into implementation artifacts, configure enterprise software, and coordinate with technical teams and project managers. The role also supports testing, defect resolution, and go-live readiness.

Responsibilities

Lead structured requirements for elicitation activities including workshops, interviews, and working sessions with customer stakeholders

Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups

Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies

Translate business requirements into implementation-ready artifacts such as process flows, requirements, and user stories

Develop current state and future state business process flows to identify inefficiencies, gaps, and improvement opportunities

Use business process flows as facilitation and decision‑support artifacts to align stakeholders and guide solution design and implementation

Perform system configuration aligned to approved requirements and Accela best practices

Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies

Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood

Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations

Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making

Support testing and validation activities including UAT planning, defect triage, and resolution coordination

Contribute to go-live readiness activities by validating configuration completeness, business process alignment, and operational readiness

Preferred

Previous professional services or consulting experience (Big 5 consulting a plus)

Government or public-sector domain expertise

Mentoring or coaching experience to other consultants on facilitation techniques, documentation standards, and customer engagement practices

Experience documenting and communicating cross functional workflows to support technical design and integration planning

Professional services experience

Consulting experience

Government expertise

Public-sector expertise

Documentation skills

Cross functional workflows

Technical design support

Integration planning

Mentoring experience

Coaching experience

Customer engagement

Benefits

Annual bonus target; discretionary bonus awarded based on company and individual goal achievement

Flexible time off

Comprehensive medical plans

Dental plans

Vision plans

Family planning benefits

401(k) retirement savings plan with company match

Health savings account with company contributions

Flexible spending account

Life coverage

Accident coverage

Disability coverage

Business travel insurance

Employee assistance programs

Other well-being benefits

Company

Cloud-based permitting, licensing, and code enforcement software for governments

San Ramon, California, USA

https://www.accela.com/

Founded in 1999

201-500 employees

Qualifications

3-5 years' experience in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects

Experience developing and using business process flows (e.g., current-state and future-state) to facilitate stakeholder alignment and support solution design

Hands-on experience configuring enterprise software solutions based on discovery requirements

Demonstrated ability to coordinate effectively with cross-functional technical teams

Experience documenting requirements using industry-standard techniques such as process modeling, use cases, or user stories

Ability to think conceptually while maintaining attention to detail in configuration and documentation

Proven problem-solving skills with the ability to recommend practical, best-practice solutions

Strong written and verbal communication skills, with the ability to influence and guide both business and technical stakeholders

Experience working within defined project scope and supporting change control discussions

Comfort in operating in fast-paced, multi-stakeholder delivery environments

Previous professional services or consulting experience (Big 5 consulting a plus)

Government or public-sector domain expertise

Mentoring or coaching experience to other consultants on facilitation techniques, documentation standards, and customer engagement practices

Experience documenting and communicating cross functional workflows to support technical design and integration planning

3-5 years’ experience in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects.

Required skills

Represents the skills you have, click on the tags, Business Analysis, Requirements Elicitation, Business Process Modeling, Enterprise Software Configuration, User Stories, Change Control, Government/Public-Sector Domain Expertise

Preferred skills

Government or public-sector domain expertise

Experience

3-5 years