Epic Care Everywhere Application Coordinator

Michigan Medicine provides health information technology services supporting clinicians, researchers, students, and staff. The Epic Care Everywhere Application Coordinator develops, supports, and maintains Epic Care Everywhere functionality, reporting, and workflows while translating clinical and administrative needs into system specifications and configurations. The role also coordinates system changes, supports incidents, participates in upgrades, and mentors less experienced analysts.

Responsibilities

Under minimal supervision, coordinate the life cycle of a change (design, build, test, educate, communicate)

Work with users to document current workflow processes and collaborate with users in identifying, defining and documenting process improvement options and alternatives

Analyze business workflow and system needs for new features and enhancements

Present concepts in a concise and focused manner, including narrative or process diagrams to facilitate understanding

Encourage development of training and testing plans to ensure design meets the defined requirements

Provide support and triage incidents and issues related to application

Participate in software upgrade projects of varying complexity. Including review of release documentation, analysis of new functionality to determine how it is used

Work within defined timelines

Understanding of data warehousing and data management in a healthcare environment

Facilitate analysis of problem to solve and develop solution options

Prioritize and implement requested changes to the system

Work with internal (MiChart/HITS) and external teams (Epic) on integrated issues and configuration

Mentor less experienced business systems analysts

Comply with internal procedures to use in conjunction with Epic applications

Maintain complete Analysis/requirement/build documentation in Service Now

Take on-call responsibilities as assigned by manager

Preferred

Experience in healthcare or related field

Certification or proficiency in an Epic application (Epic Care Everywhere or EpicCare Link preferred)

Healthcare Industry Experience

Epic Application Proficiency

Epic Certification

Epic Care Everywhere

EpicCare Link

Benefits

Comprehensive training and career development opportunities

Generous retirement savings plans

Ample paid time off

A wealth of family care support

Remote/on-site work options to suit your work-life balance

Company

Academic medical center and health care system

Ann Arbor, Michigan, USA

http://www.uofmhealth.org/

Founded in 1850

10001+ employees

Qualifications

Bachelor's degree or equivalent combination of education and experience

2-3 years of IT related experience

Business Analysis and workflow experience

The ability to lead meetings, prioritize work, resolve conflicts, and manage a project plan

Strong communication and follow-up skills

Strong problem analysis skills

Experience in healthcare or related field

Certification or proficiency in an Epic application (Epic Care Everywhere or EpicCare Link preferred)

Required skills

Represents the skills you have, click on the tags, Epic Care Everywhere, Business Analysis, Healthcare Workflow Analysis, Data Warehousing, Project Planning, Problem Analysis, ServiceNow

Preferred skills

Experience in healthcare or related field

Experience

2-3 years