IT Business Analyst 37349076

PeopleSERVE, Inc. is seeking a Front Office Equity and Option IT Business Analyst to support various applications for trade execution and risk management in Global Markets. The role involves providing functional support, managing user requests, conducting testing, and acting as a liaison between business and IT development teams.

Responsibilities

Ensure Operational Excellence: Address user support requests and manage incidents with efficiency and effectiveness, ensuring timely resolutions

Become a Trusted Partner: Forge strong relationships with traders by working directly with their desks to support applications they use on their day to day

Champion Quality: Conduct thorough testing of new features, bug fixes, and system updates to guarantee they meet business objectives and perform flawlessly

Empower Users: Provide comprehensive training and create clear, concise user guides to enhance application adoption and proficiency

Bridge Development and Business: Act as a liaison between user needs and IT Development teams, facilitating clear communication and effective prioritization for feature implementation

Proactive Monitoring: Monitor application performance to identify and proactively resolve issues, ensuring a seamless user experience and optimal operational efficiency

Communicate Effectively: Provide regular, clear updates on support activities, requests, and project statuses to stakeholders and management

Understand the Business: Deeply engage with Front Office teams to understand their workflows, solicit feedback, and identify key areas for enhancement

Uphold Standards: Ensure all support activities align with internal policies and industry best practices

Company

Technology recruitment firm serving New England

Newton, Massachusetts, USA

http://peopleserveinc.com/

Founded in 1999

11-50 employees

Qualifications

Experience in IT Support Business Analyst functions for Front Office in the Finance industry

Knowledge of financial Products (Equities, Equity Structured Products, Equity Listed Options, Securities Lending) and their trade workflows

Knowledge and experience in: - Equity and Option trade execution (Fidessa, Dash, EMSX or similar like Flextrade…) and booking (Loanet, Sophis or similar like Calypso..)

Structured products trades and workflows

Strong customer service focus

Knowledge of SQL and FIX is mandatory

Financial Institutions exp

3-5 years of experience

Strong communication skills to effectively support the needs of the Front Office teams

Ability to quickly prioritize and multi-task in a fast-paced environment on multiple applications

Strong analytical and problem-solving skills

Detail oriented with the ability to multi-task

Strong interpersonal and organizational skills

Technology recruitment firm serving New England.

Newton, Massachusetts, USA

http://peopleserveinc.com/

H1B Sponsorship

Data Powered by

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Management and Executive

Engineering and Development

Trends of Total Sponsorships

*2026

(9)

2025

(19)

2024

(13)

2023

(2)

2022

(1)

2021

(4)

2020

Total Funding

unknown

2026-08-21

Acquired

Required skills

Represents the skills you have, click on the tags, IT Support Business Analyst, Equities, Equity Structured Products, Equity Listed Options, Securities Lending, Equity and Option trade execution, Fidessa, Dash, EMSX, Flextrade, Booking systems, Loanet, Sophis, Calypso, Structured products trades, FIX, Financial Institutions experience

Preferred skills

Analytical and problem-solving

Experience

3-5 years