IS Trainer and Informatics Specialist

Responsibilities

Analyzes problematic issues, tests potential solutions, and promotes resolution

Develops and revises as necessary education related to the EMR

May assist with process development and education for email applications, web applications and other office solutions

Provides ongoing support to staff on issues related to documentation in the EMR and home health regulatory requirements that govern documentation standards

Provides IS training in the office and remotely

Works collaboratively with the Epic team to coordinate implementation and ongoing education

Advises Epic analysts on improvements needed for clinical home health workflows

Clarify and resolves product or service issues presented by staff and others on the team

Work collaboratively with the Education, Quality and Operations teams to identify opportunities for orientation and continuing staff support

Apply clinical knowledge to make recommendations to improve efficiencies and workflows within the EMR

Maintain strict adherence to the Continuing Care Confidentiality policy

Incorporate Beth Israel Lahey Health Standards of Behavior and Guiding Principles into daily activities

Comply with all Continuing Care Policies

Comply with behavioral expectations of the Continuing Care Division

Maintain courteous and effective interactions with colleagues and patients

Demonstrate an understanding of the job description, performance expectations, and competency assessment

Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards

Participate in departmental and/or interdepartmental quality improvement activities

Participate in and successfully completes Mandatory Education

Perform all other duties as needed or directed to meet the needs of the department

Preferred

Prior experience in an education role preferred

Glassdoor

3.5

Integrated health care system providing patient care, research, education.

Cambridge, Massachusetts, USA

https://www.bilh.org

Late Stage

Leadership Team

Avery Palardy

Executive Director, Climate & Sustainability

Robert Fields

EVP, Chief Clinical Officer

Recent News

Boston Globe

Healey is weak on the economy, but Minogue’s pitch isn’t landing with voters

2026-10-09

Beth Israel Lahey Health names next CEO to lead state’s second-biggest hospital system

Seattle TechFlash

Beth Israel Lahey Health names successor to CEO Kevin Tabb after national search

2026-10-08

Qualifications

Bachelor of Science Degree in Computer Science or Management Information Systems, or extensive experience in lieu of

Registered Nurse or Physical Therapist licensed in the state of Massachusetts

Minimum three years certified home health experience, including experience in OASIS documentation

Technical, analytical and troubleshooting skills

Ability to apply adult learning principles in education programs

Extensive computer skills and proficiency with multiple software programs

Strong organizational and problem-solving skills

Attention to detail and accuracy

Well-developed written and oral communication skills

Knowledge of Medicare/Medicaid regulations in home care

Excellent customer service and interpersonal skills

Team Player

Prior experience in an education role preferred

Minimum three years certified home health experience, including experience in OASIS documentation.

Required skills

Represents the skills you have, click on the tags, Massachusetts RN or PT Licensure, Certified Home Health Experience, OASIS Documentation, Adult Learning Principles, Medicare/Medicaid Home Care Regulations

Preferred skills

Prior experience in an education role preferred, Glassdoor, 3.5, Cambridge, Massachusetts, USA, https://www.bilh.org, Late Stage, Leadership Team, Avery Palardy, Executive Director, Climate & Sustainability, Robert Fields, EVP, Chief Clinical Officer, Recent News, Boston Globe, 2026-10-09, Seattle TechFlash, 2026-10-08, Company data provided by, AI Tools, Customize Your Resume, Maximize your interview chances, Build Cover Letter, Make your application stand out, Analyze How Well You Fit, Understand your strength & weakness

Experience

3+ years