Cardiac Rhythm Management Technical Field Engineer - Seattle, WA

Medtronic is a global healthcare technology company developing medical technologies that improve patient health. The Cardiac Rhythm Management Technical Field Engineer leads regional CRM education and training, provides technical and clinical expertise, supports product and procedure launches, and partners with sales, clinical, and cross-functional teams to improve regional performance.

Responsibilities

Lead regional customer and employee education and training activities in support of Cardiac Rhythm Management (CRM) procedure and product launches

Partner with key leadership, field, and cross functional personnel to identify opportunities for and barriers to improving district and region performance

Provide feedback to product development, quality, education, and marketing teams regarding product performance to improve future offerings

Serve as the customer and field technical resource in CRM

Provide expertise and leadership in the areas of Physician and Fellows education, AHP education, clinical evidence interpretation, and Medtronic employee education

Based on strategic priorities provide implant or clinic coverage as requested by the needs of the region

Drives regional education and training activities and supports national programs for CRM, specifically:

Train and educate internal teams and external customers on CRM procedures, therapies/ products, processes and solutions

Continued education and assessment of tenured field team

Leads coordination of new-hire training with accountability to hiring manager (DM or DSM)

Responsible for new hire field sign-off

Understands competitive technology and therapies and can craft a message as to why Medtronic devices provide a competitive advantage. Disseminates competitive information to regional teams. Delivers competitive training to field service and sales staff

Delivers tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace to enhance the technical and sales skills of local sales and service teams and ensure a best-in-class organization

Delivers new product and procedural field training and ensures that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers

Enhances relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on the clinical value and engages with the Regional Economics Manager for economic value conversations

Translates complex technical messaging, dispels competitive claims, resolves complex technical issues, and maintains customer relationships through technical expertise

Understands, Interprets and participates in communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies

Collaborates with the Clinical Research Organization relative to clinical studies and physician research

Partners with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training that meet business goals

Leverages personal district and region-wide relationships and experience to anticipate changes in business conditions

Responds to urgent or rapidly changing business needs and partners with sales teams to implement strategic solutions

Builds and strengthens relationships across Medtronic to support collaborative solutions that leverage our unique sales and service teams

Builds and maintains high trust relationships based on technical expertise and clinical evidence with key customers across the region

Provides expert service at key accounts to establish and reinforce the value of Medtronic technical competency

Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile

Continuous verbal and written or printed communications, including through electronic devices (mobile phone and PC)

Frequent handling of equipment and supplies weighing up to 40 pounds, and moving items from one surface to another at approximately the same level, and from ground level to table height

Sitting, standing and/or walking for up to eight plus hours per day

Environmental exposures include infectious disease, radiation, MRI, and blood and bodily fluids

Ability to wear a 5-7lbs lead apron for extended periods of time

Frequently required to manipulate objects, tools and controls

Frequent bending or stooping or balancing to manipulate cables and/or manage inventory

Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus

Preferred

Degree in biomedical engineering or nursing

Cath Lab, EP Lab, hospital/clinic, or cardiology experience

Experience teaching and educating medical personnel, peers, and technical support personnel

Thorough working knowledge of cardiac medical terminology and the medical device industry

Excellent customer service skills

Proven ability to build/maintain positive relationships with peers and colleagues across organization levels

Excellent interpersonal, written/verbal communication skills

Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

Strong work ethic in accomplishing objectives of the position

Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)

Ability to meet vendor credentialing requirements

IBHRE certification (required at Sr and Prin level)

Biomedical Engineering Degree

Nursing Degree

Cath Lab Experience

EP Lab Experience

Hospital/Clinic Experience

Cardiology Experience

Medical Personnel Training

Cardiac Medical Terminology

Medical Device Industry Knowledge

Microsoft Tools

Salesforce

Business Applications

IBHRE Certification

Customer Service

Relationship Building

Interpersonal Communication

Written Communication

Verbal Communication

Task Coordination

Organization

Deadline Management

Work Ethic

Benefits

Remote position

Training, mentorship, and guidance to own your future success

Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals

For regular employees who work 20+ hours per week: Health, Dental and vision insurance

For regular employees who work 20+ hours per week: Health Savings Account

For regular employees who work 20+ hours per week: Healthcare Flexible Spending Account

For regular employees who work 20+ hours per week: Life insurance

For regular employees who work 20+ hours per week: Long-term disability leave

For regular employees who work 20+ hours per week: Dependent daycare spending account

For regular employees who work 20+ hours per week: Tuition assistance/reimbursement

For regular employees who work 20+ hours per week: Simple Steps global well-being program

For all regular employees: Incentive plans

For all regular employees: 401(k) plan plus employer contribution and match

For all regular employees: Short-term disability

For all regular employees: Paid time off

For all regular employees: Paid holidays

For all regular employees: Employee Stock Purchase Plan

For all regular employees: Employee Assistance Program

For all regular employees: Non-qualified Retirement Plan Supplement, subject to IRS earning minimums

For Vice Presidents and above, or subject to IRS earning minimums: Capital Accumulation Plan

Temporary employees: paid sick time as required under applicable state law

Temporary employees: Employee Stock Purchase Plan

Company

Global healthcare technology company

Minneapolis, Minnesota, USA

https://www.medtronic.com/

Founded in 1949

10001+ employees

Qualifications

A valid driver's license is essential for this role

Bachelor's Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry

Advanced Degree in engineering or nursing

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required

Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment

Degree in biomedical engineering or nursing

Cath Lab, EP Lab, hospital/clinic, or cardiology experience

Experience teaching and educating medical personnel, peers, and technical support personnel

Thorough working knowledge of cardiac medical terminology and the medical device industry

Excellent customer service skills

Proven ability to build/maintain positive relationships with peers and colleagues across organization levels

Excellent interpersonal, written/verbal communication skills

Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

Strong work ethic in accomplishing objectives of the position

Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)

Ability to meet vendor credentialing requirements

IBHRE certification (required at Sr and Prin level)

Bachelor’s Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry

Required skills

Cardiac Rhythm Management, Electrophysiology, Implantable Medical Devices, Cardiology, Clinical Evidence Interpretation, Medical Device Industry, Medical Terminology, Medical Personnel Education and Training, Microsoft Office, Salesforce.com, IBHRE Certification

Preferred skills

Degree in biomedical engineering or nursing, Cath Lab, EP Lab, hospital/clinic, or cardiology experience, Excellent customer service skills, Excellent interpersonal, written/verbal communication skills, Ability to meet vendor credentialing requirements, IBHRE certification (required at Sr and Prin level)

Experience

2+ years