Client360 - Business Initiatives Manager– Vice President

JPMorganChase is hiring a Client360 Business Initiatives Manager to support transformation initiatives that unify client data and deliver enterprise-wide insights. The role combines product strategy and lifecycle management with business program delivery, process improvement, stakeholder engagement, and data-driven insights.

Responsibilities

• Develop a product strategy and vision that delivers value to customers
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Support the development and execution of business initiatives for Client360 Transformation, ensuring alignment with organizational goals
• Participate in planning, execution, risk management, and delivery of business programs focused on process improvement and operational efficiency
• Coach and mentor junior team members on best practices in business analysis and stakeholder engagement
• Collaborate with engineering, operations, and business teams to maintain and enhance processes and platforms
• Assist in establishing and monitoring key performance indicators to ensure measurable business value
• Leverage analytics, including machine learning and AI, to derive actionable business insights
• Understand internal team needs and anticipate future requirements, collaborating across Markets, Payments, Global Banking, and Private Bank

Preferred

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience in business process management, CRM systems, or related fields within a financial institution
• Advanced degree
• Experience in ensuring customers and stakeholders are engaged and positive about delivered initiatives
• Matrix Organization Experience
• Business Process Management
• CRM Systems
• Financial Services Experience
• Advanced Degree
• Stakeholder Engagement
• Customer Engagement
• Relationship Management

Benefits

• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• Based on eligibility: comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.

Company

• Global financial institution offering banking, asset management, and advisory services
• New York, New York, USA
• https://www.jpmorganchase.com/
• Founded in 2000
• 10001+ employees

Qualifications

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong knowledge of business process improvement, strategic planning, and data analytics
• Experience supporting change and managing stakeholders across multiple functions
• Understanding of business integration techniques, data governance, regulatory compliance, and operational risk management
• Customer-centric mindset with ability to prioritize and deliver stakeholder needs
• Experience working with cross-functional teams to drive business innovation
• Bachelor's degree in Business, Data Science, or a related field
• Strong communication and interpersonal skills, able to present complex concepts to technical and non-technical audiences
• Experience with emerging technologies and best practices in business analytics and CRM
• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience in business process management, CRM systems, or related fields within a financial institution
• Advanced degree
• Experience in ensuring customers and stakeholders are engaged and positive about delivered initiatives

Required skills

• Product Management, Product Development Life Cycle, Data Analytics, Business Process Improvement, Strategic Planning, Business Process Management, Business Integration, Data Governance, Regulatory Compliance, Operational Risk Management, CRM Systems, Machine Learning, Artificial Intelligence, Stakeholder Management

Preferred skills

• Advanced degree

Experience

• 5+ years