EHR Application Analyst II Government Programs

Nordic Global is hiring an EHR Application Analyst II for its Managed Services division. The role provides advanced support for clinical and business applications, manages application lifecycles and vendor relationships, and supports projects and healthcare workflows.

Responsibilities

Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication

Manage application and team documentation through proper document management lifecycles

Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support

Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities

Achieve necessary certifications and continue professional development

Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status

Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business)

Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements

Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving

Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation

Company

Healthcare IT consulting and modernization services

Madison, Wisconsin, USA

http://nordicglobal.com/

Founded in 2010

1001-5000 employees

Qualifications

Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years' industry experience)

5 years' experience in healthcare IT or equivalent IT application analyst position with degree requirement

Proven analytical thinking and problem-solving skills

Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management

Excellent communication and customer service abilities

Experience in managing application support and documentation

Ability to work collaboratively in a team-oriented environment and independently

Healthcare IT consulting and modernization services.

Madison, Wisconsin, USA

http://nordicglobal.com

Late Stage

Total Funding

$5M

Key Investors

Silversmith Capital Partners

Kaiser Permanente Ventures

2022-06-01

Acquired

2016-10-13

Private Equity

2013-04-01

Series Unknown· $5M

Leadership Team

Jeff Jackson

SVP Client Partnerships and Global Sales Lead

Elizabeth Kerch Briggs

VP - Client Partnerships

Recent News

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Required skills

Represents the skills you have, click on the tags, Healthcare IT, ITIL Service Management, Incident Management, Request Management, Change Management

Experience

5+ years